Dynamic professional with a proven track record in customer support and account management, notably at Aces Llc. Excelled in complaint resolution and sales closing, enhancing customer retention and satisfaction. Skilled in call center operations and proficient in various software, demonstrating both hard and soft skills. Achieved significant improvements in service levels and productivity through effective team training and leadership.
Hi, I’m
Mameserwa Agyeman Prempeh
Waterboro,ME
Summary
Overview
9
years of professional experience
Work History
Aces Llc
Call Center Representative
01.2022 - 04.2024
Job overview
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Netrada
Virtual Assistant
01.2019 - 12.2021
Job overview
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Uploaded files for team use on Google Suite and SharePoint.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Completed business correspondence, transcription, and data entry.
Minny Care
Personal Care Assistant
03.2015 - 02.2018
Job overview
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Conferred with supervisor to discuss patient condition and medical care.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
Education
University of Ghana
Bachelor of Arts from Fine Arts
05-2012
University Overview
Skills
- Account updating
- Sales closing
- Call logging
- Complaint resolution
- Customer communications
- Call center operations
- Data gathering
- Customer support
- Proficient in [software]
- Account management
- New teller training
- Script adherence
- Quality assurance optimization
Arts and crafts
Arts and crafts
Love crafcrafting at my leisure time.
Timeline
Call Center Representative
Aces Llc
01.2022 - 04.2024
Virtual Assistant
Netrada
01.2019 - 12.2021
Personal Care Assistant
Minny Care
03.2015 - 02.2018
University of Ghana
Bachelor of Arts from Fine Arts
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