Mame Seynabou SENE
Silver Spring,MD
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in cybersecurity Analyst, Threat mitigation, Identity Access management, problem-solving and optimizing performance. with proficiency in IDS, SIEM, SQL, and Active Directory management. Demonstrated success in network performance optimization, forensic investigations, and policy development, aiming to leverage expertise to enhance IT operations and security. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Professional Externship
The Better Way & CTI
Washington, DC
05.2024 - 07.2024
- Delivered comprehensive IT support, resolving hardware and software issues and ensuring timely assistance to internal stakeholders
- Contributed to the implementation and maintenance of network systems, playing a key role in the improvement of the organization's IT infrastructure
- Aided in developing IT documentation and conducting system backups, enhancing operational efficiency and data security protocols
Security Operations Center (SOC) Analyst
Weresoft Technologies Consulting LLC
Greenbelt, MD
02.2022 - 05.2024
- Analyzed and mitigated cybersecurity threats using IDS and SIEM platforms for event and incident monitoring
- Conducted forensic investigations to determine the origins and impact of security incidents, ensuring resolution
- Developed and updated security policies and procedures to maintain compliance with ISO27001, CIS, and NIST standards
- Generated comprehensive reports and security dashboards to communicate incident responses and security status to stakeholders
Desktop Support Technician
Weresoft Technologies Consulting LLC
04.2019 - 01.2022
- Diagnosed and resolved onsite client issues, maintaining compliance with IT standards for desktop and laptop configurations
- Managed user accounts and access control for over 5,000 Active Directory users, improving system security and user connectivity
- Streamlined print services and email provisioning processes, and maintained up-to-date asset inventory databases
Customer Service Cashier Supervisor
Whole Food Market
Washington, DC
03.2013 - 12.2018
- Managed fast-paced workflows and ensured superior customer service during peak periods, maintaining high levels of efficiency and customer satisfaction
- Executed store opening and closing procedures, ensuring operational readiness and adherence to company policies
- Enhanced customer loyalty by providing personalized service and attentive support, contributing to improved overall satisfaction
Education
IT Professional -
CTI (Career Technical Institute)
08.2024
Springboard Cyber Security Bootcamp -
01.2024
Bachelor’s degree - Sociology of Education
Cheikh Anta Diop University
12.2008
Skills
- Interpersonal Communication
- Attention to Detail
- Relationship Building
- Critical Thinking
- Communication
- Active Listening
- Training & Development
- Planning
- Analytical and Critical Thinking
Certification
- Certified Information Security Auditor, ISACA, 2022
- Certified Authorization Professional, ISC2, In progress
- CompTIA Security+, Springboard Cybersecurity Program, 2024
- CompTIA Network+, Career Technical Institute, 2024
- Certificate in Microsoft Office, Higher Institute of Informatics, Dakar
- Most Improved Student-Campus, CTI, 2024
Languages
French
Native/ Bilingual
Timeline
IT Professional Externship
The Better Way & CTI
05.2024 - 07.2024
Security Operations Center (SOC) Analyst
Weresoft Technologies Consulting LLC
02.2022 - 05.2024
Desktop Support Technician
Weresoft Technologies Consulting LLC
04.2019 - 01.2022
Customer Service Cashier Supervisor
Whole Food Market
03.2013 - 12.2018
IT Professional -
CTI (Career Technical Institute)
Springboard Cyber Security Bootcamp -
Bachelor’s degree - Sociology of Education
Cheikh Anta Diop University
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