Mame Yaa Agyepong
Braintree,US
Summary
Customer Service professional with 7+ years of experience delivering exceptional support and driving high levels of customer satisfaction. Proven ability to lead by example through strong problem-solving, effective communication, and seamless multitasking in fast-paced environments. Adept at building positive relationships, resolving complex issues, and improving service processes to enhance overall customer experience. Committed to continuous professional development, including language proficiency, to better connect with diverse customers and teams.
Overview
9
9
years of professional experience
Work History
R e d C o a t ( G u e s t Experience Leader)
Delta Air Lines
Boston, Massachusetts
2024.03 - Current
- Led team operations to enhance service quality and customer satisfaction
- Coordinated scheduling and staffing to optimize workforce efficiency
- Implemented new training programs to improve employee performance and safety standards.
- Trusted to handle high-level escalations in a major airline environment
- Proven ability to lead and motivate teams under pressure
- Strong emotional intelligence and customer-first mindset
- Recognized for professionalism, accountability, and composure
- Facilitated communication between departments to streamline operations and services.
Airport Customer Service
Delta Air Lines
BOSTON, MA, MA
2022.08 - 2024.03
- Deliver exceptional customer service at Delta Air Lines, ensuring seamless check-in, resolving inquiries, and maintaining safety protocols for an enhanced travel experience
- Manage ticketing, baggage handling, and boarding processes with precision, utilizing advanced computer systems to optimize customer flow and minimize delays
- Provide empathetic assistance to passengers with additional needs, ensuring their comfort and safety throughout the travel journey
- Foster effective communication between passengers, flight crew, and operations team, facilitating smooth airport procedures and promoting a positive travel atmosphere
- Drive customer satisfaction through proactive problem-solving, clear announcements, and efficient jetway operations, contributing to Delta's reputation for reliability
- Adapt swiftly to evolving airport protocols, leveraging technology and interpersonal skills to streamline processes and enhance the overall customer journey.
Residents Health Aide
1st Option Health
2017.06 - 2020.03
- Provided compassionate care to disabled and senior citizens, ensuring their safety, administering medication, and maintaining medical records for improved quality of life
- Implemented personalized care plans that enhanced resident satisfaction and decreased incidents
- Fostered a supportive environment for residents, working closely with medical staff to ensure comprehensive care
- Introduced engaging activities tailored to residents' abilities, enhancing morale and cognitive function
- Introduced engaging activities tailored to residents' abilities, boosting morale and cognitive function
- Fostered supportive environment for residents, collaborating with medical staff to ensure comprehensive care
Education
BA - Community Development
University of Massachusetts Boston
BOSTON, MASkills
- Guest-Centric Mindset
- Communication proficiency
- Customer acquisition
- Detail Oriented
- Safety Conscious
- Efficient Multitasker
- Problem-solving
- Team Collaboration
- Active Listener
- Compassionate worker
- Quick learner
- Edit or add your own
Languages
- Twi (Akan)
- English
Timeline
R e d C o a t ( G u e s t Experience Leader)
Delta Air Lines
2024.03 - Current
Airport Customer Service
Delta Air Lines
2022.08 - 2024.03
Residents Health Aide
1st Option Health
2017.06 - 2020.03
BA - Community Development
University of Massachusetts Boston