Mamoru Bishaw
ALTRES
Honolulu,HI
2
Certifications
12
years of professional experience
Customer service, hospitality, retail operations, and team leadership. Adaptable, dependable, and hardworking with a commitment to ensuring quality service and effective daily operations. Experienced in shift leadership and assistant management. Strong team player, hardworking, and interpersonal skills.
Work History
Waikiki Beach Service
3 Months- Facilitated daily front-end operations by greeting guests, answering questions, and promptly directing requests to enhance guest experience.
- Greet guests, answer questions, and recommend appropriate board rentals and surf lesson options.
- Assisted guests with chair and umbrella requests, ensuring a courteous and efficient service experience.
- Coordinated surf lesson preparation by organizing equipment, schedules, and guest materials to ensure smooth session execution.
- Set up boards, equipment, and merchandise displays to keep the rental area ready for guests.
- Support opening and closing procedures, including setup, cleanup.
- Applied CPR certification and First Aid safety awareness to respond calmly to urgent guest situations.
Seafood Clerk
8 Months- Assisted customers with product locations and pricing inquiries, ensuring a seamless shopping experience.
- Handled customer interactions daily, providing friendly support and resolving routine questions to enhance customer satisfaction.
- Stock shelves and organize merchandise to keep inventory neat and accessible throughout the store.
- Balanced opening and closing procedures, including register setup and store readiness, to maintain operational efficiency.
Starbucks Assistant Manager
4 Years 6 Months- Oversaw daily store operations, coordinated shift priorities, and supported team during peak periods to ensure smooth service.
- Trained and mentored new employees to enhance service consistency and teamwork, contributing to improved daily productivity.
- Handled cash, managed POS transactions, and ensured order accuracy while promptly resolving customer issues.
Crew Member & Shift Leader
4 Years- Managed food preparation and upheld handling practices to ensure quality and safety standards.
- Coordinated schedules and communicated priorities to align team efforts and enhance shift operations.
- Ensured clean, organized food service areas to promote sanitation and readiness for improved customer experiences.
Floor Person & Cashier
1 Year- Delivered friendly customer support by answering questions, resolving issues, and guiding shoppers to desired products, enhancing overall shopping experience.
- Organized merchandise displays and maintained tidy work areas throughout shift, contributing to an inviting sales floor environment.
- Balanced checkout priorities and assisted teammates to keep lines moving efficiently, ensuring smooth front-end operations.
Education
High School Diploma
Skills
Customer service
Cashier & POS systems
First Aid training
Team leadership
Shift supervision
Employee training
Inventory control
Merchandise stocking
Front end operations
Opening procedures
Display setup
Sanitation procedures
Cross-training
Schedule planning
Complaint resolution
Guest engagement
Customer interaction
Order accuracy
Certification
CPR
Interests
Cooking
DIY and Home Improvement
I like working with my hands and fixing things.
Outdoor Recreation
Gym Workouts
Strategy Games
Enjoy hobbies that combine physical activity with outdoor exploration.
I enjoy cooking for friends and family gatherings.
Timeline
Waikiki Beach Service
ALTRES
07.2026 - CurrentRead More
Seafood Clerk
Safeway
10.2025 - 06.2026Read More
Starbucks Assistant Manager
Safeway
04.2021 - 10.2025Read More
Crew Member & Shift Leader
Pieology’s Pizzeria
04.2017 - 04.2021Read More
Floor Person & Cashier
Ross Dress for Less
04.2015 - 04.2016Read More
Henry J Kaiser High School
High School Diploma
Read More