Summary
Overview
Work History
Education
Skills
Timeline
Generic

Man Nguyen

Pearland,TEXAS

Summary

Customer-focused Front of House Team Member with 2 years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales. Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

Front of House Employee

Chick-fil-A
Pearland, TX
12.2022 - 02.2024
  • Greeted customers and provided friendly customer service.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Prepared drinks upon request according to recipes and standards set by management.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Assisted with training new front of house employees on procedures and policies.
  • Delivered guest orders to correct tables or take-out counter.

Sales Associate

Zumiez
Pearland, TEXAS
03.2022 - 10.2022
  • Greeted customers and provided exceptional customer service.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Collected payments and provided accurate change.
  • Provided accurate information about products, prices and services.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized stockroom shelves according to size, color or style.

Education

High School Diploma -

Pearland High School
Pearland, TX
05-2024

Skills

  • Strong Work Ethic
  • Menu Knowledge
  • Professional Appearance
  • Money Handling
  • Guest Relations
  • Social Perceptiveness
  • Complaint Handling
  • Greeting Guests
  • Team Collaboration
  • Stock Management
  • Order Taking
  • Payment Processing

Timeline

Front of House Employee

Chick-fil-A
12.2022 - 02.2024

Sales Associate

Zumiez
03.2022 - 10.2022

High School Diploma -

Pearland High School
Man Nguyen