MANA NAJAFIAN
Costa Mesa,CA
Summary
An experienced Assistant General Manager who focuses on the operational needs and conflict resolution of the property. Seeking new challenges and growth within a company.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
The Scion Group LLC
Fullerton, CA
07.2021 - Current
- Responsible for rent collection of 1,189 bed space property, keeping delinquency under 1% each month
- Process move-in/move-outs of property
- Handle evictions and work closely with local council
- Conduct unit inspections and oversee vendors to get units ready
- Work closely with OpsTechnology to process invoices and receipts
- Responsible for hiring new team members
- Conduct daily property walks and work closely with maintenance to maintain property
Assistant Community Director
The Scion Group LLC
Costa Mesa, CA
08.2019 - 07.2021
- New development lease up specialist for a community college campus (Orange Coast College) of 823 beds
- Developed operational experience with brand new community i.e working with construction, helping with design, and putting together operational plans of property
- Handled administrative tasks like assisting with new contracts and working with construction team
- In charge of hiring and training for brand new staff
- Successfully leased property to 100%
- Built the programming of property
Customer Experience & Sales Manager
The Scion Group
Fullerton, CA
03.2017 - 08.2019
- Prepare for leasing 1189 bed spaces each year
- Set rates for following leasing year
- Oversee and manage leasing of property
- In charge of promotional advertising and marketing through all platforms
- Prepare and maintain inventory on marketing
- Help recruit, select, train, and evaluate housing consultants
- Promote customer loyalty by delivering exceptional service to handle questions, complaints and issues
- Respond to customer requests for products, services and information with resourcefulness, skill and advanced use of internal knowledge bases.
Leasing Manager
The Scion Group
Fullerton, CA
01.2017 - 03.2017
- Train and supervise leasing agents to ensure they are conducting tours, closing each sale, completing follow ups, and executing leasing paperwork thoroughly and correctly
- Prepare leasing agents each day for anticipated leasing activities including
- Summary
- Skills
- Experience a daily to-do list
- Assist in planning and organizing resident events and posting on social media
- Assist in leasing process of property
- Help with marketing of property.
Housing Consultant
Inland America Communities
Fullerton, CA
08.2014 - 01.2017
- Assist in leasing the property
- Give tours to prospective residents
- Event planning
- Making sure resident's day to day needs are met
- Answer phone calls and assist residents, future residents, prospects and parents.
Education
B.A - Psychology
California State University
2016
B.A - Criminal Justice
California State University
2016
Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- Yardi, Entrada
- OpsTechnology
- Advertising and marketing
- Operations and Sales
- Student Housing
- On-campus experience, specifically at community college
- Excellent communication and leadership skills
- Hiring and interviewing
- Conflict resolution and staff development
- Risk management processes and analysis
- Event planning and programming
Timeline
Assistant General Manager
The Scion Group LLC
07.2021 - Current
Assistant Community Director
The Scion Group LLC
08.2019 - 07.2021
Customer Experience & Sales Manager
The Scion Group
03.2017 - 08.2019
Leasing Manager
The Scion Group
01.2017 - 03.2017
Housing Consultant
Inland America Communities
08.2014 - 01.2017
B.A - Psychology
California State University
B.A - Criminal Justice
California State University