Veronica Meza
El Paso,TX
Summary
Bilingual administrative support professional with experience in office operations, dispatch coordination, customer service, invoicing, payment processing, and records management. Skilled in data entry, maintaining records and files, preparing reports, routing inquiries, and supporting daily department activities in fast-paced environments. Trusted with sensitive information and confidential paperwork, with a strong ability to prioritize multiple tasks, meet deadlines, and provide dependable support to staff, vendors, and the public. Prepared to bring strong administrative support to a fleet maintenance office environment.
Overview
10
10
years of professional experience
Work History
Administrator Operations Manager Assistant
Garnica Corporation
04.2021 - Current
- Manage daily administrative and operations support functions for a landscaping company, coordinating office and field activities to keep work on schedule.
- Handle customer calls and service inquiries, use professional phone etiquette, take messages, and route requests to the appropriate staff members.
- Review and enter customer and service information, and maintain organized records, files, invoices, and supporting documentation.
- Receive, review, and process vendor invoices and requests for payment, and assist with expenditure tracking for office operations.
- Prepare and send estimates, quotes, notices, and customer correspondence for new and recurring service work.
- Generate reports on open invoices and past-due balances, and follow up with customers on accounts over 30 days.
- Coordinate monthly safety meetings and support scheduling, internal communication, and documentation for staff activities.
- Assist with hiring support tasks including interviews, onboarding coordination, and personnel paperwork organization.
- Work under pressure to prioritize multiple tasks, projects, and deadlines while supporting daily office needs.
- Coordinated administrative functions to enhance operational efficiency across departments.
- Managed office supplies inventory, ensuring availability and cost-effectiveness.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Improved employee productivity with effective time management strategies for daily tasks.
Dispatcher / Administrative Support
Sigalas Transport
05.2016 - 06.2019
- Provided dispatch and administrative support by coordinating driver assignments, routes, and schedule updates.
- Reviewed, entered, and verified load information, mileage, and driver records with strong accuracy and deadline awareness.
- Answered inbound calls from drivers and customers, responded to inquiries, took messages, and forwarded urgent information to the appropriate parties.
- Prepared invoices for completed loads and posted payments in support of daily accounting and reporting processes.
- Maintained organized dispatch records, compliance files, and operational documentation for day-to-day office needs.
- Supported communication with drivers, customers, and office staff using standard office software and computer systems.
- Worked under pressure to prioritize multiple tasks and support daily transportation operations.
- Coordinated transportation logistics to ensure timely delivery of goods across various routes.
- Monitored fleet status using advanced tracking systems to optimize dispatch operations.
- Communicated effectively with drivers and clients to resolve issues and enhance service quality.
- Developed strategic schedules that maximized vehicle utilization and minimized downtime.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
Education
High School Diploma / GED -
Skills
- Administrative and Executive Support
- Records, Files, and Document Control
- Customer Service and Public Assistance
- Invoices, Payment Requests, and Posting
- Office Supply Inventory Monitoring
- QuickBooks
- Data Entry and Routine Data Verification
- Daily Reports and Office Documentation
- Telephone Etiquette and Message Routing
- Expenditure Monitoring Support
- Agendas, Notices, and Correspondence
- Purchase Requisitions Support
- Microsoft Word, Excel, PowerPoint, Outlook
- Customer service
- Data entry
- Recordkeeping and file management
- Office administration
- Documentation and reporting
- Office management
ADDITIONAL INFORMATION
- Fluent in English and Spanish
- QuickBooks
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
Administrator Operations Manager Assistant
Garnica Corporation
04.2021 - Current
Dispatcher / Administrative Support
Sigalas Transport
05.2016 - 06.2019