Marsha Marx
Haubstadt,IN
Summary
Results-driven Customer Service Specialist with a proven track record in enhancing customer loyalty through exceptional relationship management and critical problem-solving skills. Expertise includes maintaining top-tier Commercial AgriBusiness accounts, analyzing reports, and cross-selling financial products. Adept at collaborating with retail personnel and financial officers to implement tailored support strategies that foster business growth and customer satisfaction. Committed to delivering high-quality service that cultivates brand loyalty and long-term client relationships.
Overview
17
17
years of professional experience
Work History
Customer Relationship Specialist
Farm Credit Mid-America
01.2012 - Current
- Collaborates with the sales staff and marketing department to cross sell financial products
- Facilitates communication between the sales staff and internal/external customers by accurately directing incoming calls, emails, and conveys relevant information
- Promoted an office culture of empathetic, positive & professional attitude in all interactions with internal/external customers
- Manages daily financial transactions, monetary accounting activities, receipt and disbursement of loan funds, funds deposits, daily balance via batch processes and monitoring required financial reports
- Accurately manages multiple top tier Commercial AgriBusiness accounts - ACH/Wire transfers, margin calls, budget analysis, and wire fraud protection
Assistant Floral Manager
Schnucks Markets
Evansville, IN
01.2010 - 01.2012
- Organized work schedules for floral staff.
- Enhanced staff capabilities for better customer service and productivity.
- Aided in the organization and accuracy of floral order documentation.
- Oversaw daily operations including scheduling, customer service and ordering supplies.
- Addressed customer concerns promptly and effectively.
Advertising Sales Assistant
Evansville Courier
Haubstadt, USA
01.2008 - 01.2010
- Worked closely with the ad sales staff to implement new ad campaigns, digital and print
- Served as a contact for the area realtors who advertised weekly
- Confirmed photos and ad copy and sent the approvals to the graphic design team
- Assisted sales team with prospecting new clients
- Ran daily/weekly reports on click through data on digital ads
- Assisted department invoicing for ad sales
- Contact 812-454-5340
- Marshamarx@hotmail.com
Education
BACHELOR OF SCIENCE - PUBLIC RELATIONS & ADVERTISING
University of Southern Indiana
Evansville, IN01.2006
MARKETING & COMMUNICATIONS COURSE -
Harlaxton College
Grantham, England01.2004
Skills
- Fostering consumer relationship development & brand loyalty
- Advanced knowledge of Salesforce, Five9 & Microsoft Programs
- Positive professional demeanor
- Targeted Marketing & PR strategies
- Data analysis expertise
- Strong writing & communication skills
- Social media expertise
- Adept at troubleshooting challenges
- Effective decision-making
- Administrative executive support
- Administering premium client accounts
References
Available upon request
Accomplishments
Active member in the Daughters of the American Revolution (DAR); chapter member of Captain Henry Vanderburgh in Evansville. I also have a leadership role in the Indiana DAR as State Chair of Junior Membership. I recently served as Vice-Chair of Junior Sales & Fundraising for three years.
· Currently serve as Co-chair of a booth at my church summer social. We focus on fundraising through handmade goods and specialty food items.
· Recording Secretary for the Haubstadt Community School PTO.
Timeline
Customer Relationship Specialist
Farm Credit Mid-America
01.2012 - Current
Assistant Floral Manager
Schnucks Markets
01.2010 - 01.2012
Advertising Sales Assistant
Evansville Courier
01.2008 - 01.2010
BACHELOR OF SCIENCE - PUBLIC RELATIONS & ADVERTISING
University of Southern Indiana
MARKETING & COMMUNICATIONS COURSE -
Harlaxton College
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