MANACEY ST FLEUR
Highland Healthcare
Fort Lauderdale
1
Certification
12
years of professional experience
Results-focused sales professional with 10+ years of experience in B2B and SMB sales, customer relations, and tech support. Consistently generated 15+ new leads daily, managed pipelines, and contributed to 15% customer base growth. Led department expansion from 3 to 60+ agents and achieved 92%-95% customer satisfaction ratings. Skilled in prospecting, closing, and account management.
Work History
Health Insurance Consultant
1 Year 1 Month- Developed tailored health insurance solutions for diverse client needs.
- Analyzed market trends to inform strategic recommendations for coverage options.
- Led client consultations to clarify policy benefits and address inquiries effectively.
- Streamlined enrollment processes, enhancing efficiency and client satisfaction rates.
Tele Sales Consultant (Corporate and SMB)
1 Year 2 Months- Generated new business opportunities by making outbound calls to business owners with annual revenues of $500k to $100M using target lists provided by American Express.
- Increased product adoption by engaging in phone consultations with business owners and decision makers, recommending appropriate American Express Business products based on needs.
- Maintained high levels of product and service knowledge, clearly communicating features and benefits to drive customer interest in American Express Small Business and corporate products.
- Led pipeline of prospective customers, ensuring consistent follow-up and conversion to sales.
- Improved key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales, resulting in higher conversion rates.
- Demonstrated strong organizational and time management skills while managing multiple projects as a dual selling representative.
- Coordinated complex corporate business deals using strong organizational skills, contributing to successful deal closures.
Outbound Sales Representative
1 Year 2 Months- Utilized company resources to contact business owners using target lists provided by Comcast, expanding outreach efforts.
- Performed cold calling and outreach to build a robust sales pipeline, increasing lead generation.
- Made an average of 150 outbound and inbound calls per day, maximizing customer engagement.
- Generated a minimum of 15 new leads each day, consistently exceeding lead generation targets.
- Managed sales pipeline and scheduled appointments with interested customers according to availability, improving conversion rates.
- Engaged in consultations with business owners and decision makers, recommending the right Comcast Business product as a solution to meet their needs.
- Obtained complete and accurate customer contact information, entering all details in Salesforce to ensure data integrity.
- Completed the sales process with potential prospects, including initial call, follow-up, closing the sale, and maintaining the account.
SMB Sales Consultant
2 Years 7 Months- Received inbound leads and provided customers with customized telecom solutions, increasing customer satisfaction.
- Maintained real-time updates of opportunity status and accurate funnel management, improving sales tracking.
- Identified opportunities to up-sell and cross-sell to existing customers, increasing average deal size.
- Consistently met or exceeded weekly and monthly sales goals, contributing to overall team success.
- Collaborated with Sprint, Comcast, and AT&T to pioneer new SMB B2B department, growing the team from 3 agents to over 60+ agents.
- Researched new materials, processes, and programs to maximize performance and increase efficiency.
- Implemented marketing strategies resulting in 15% growth of customer base.
- Delivered superior customer experience by addressing concerns, demonstrating empathy, and achieving one-call resolution.
- Applied strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Telephone Sales Representative
1 Year 1 Month- Converted inquiries into sales from inbound and outbound calls, increasing revenue.
- Maintained database and data backup, ensuring accuracy and security of customer information.
- Maintained operations by following established policies and procedures, communicating necessary changes to ensure compliance.
- Implemented marketing strategies which resulted in 12% growth of customer base.
Technical Support Representative
7 Months- Improved customer satisfaction and retention by 15% by performing regular assessments of customer complaints and providing actionable suggestions.
- Provided quality customer service in a high-volume call center, processing transactions, resolving issues, and assisting with service sign-ups.
- Managed technical inquiries from more than 100 customers daily, identifying solutions to resolve conflicts and ensure high-quality customer experience.
- Collaborated with team members to exceed all customer service metrics.
- Achieved 92%-95% customer satisfaction rating month over month, demonstrating consistent service excellence.
Education
High School Diploma
Boyd Anderson High School | Fort Lauderdale, FL, US
Skills
Cash handling
Box truck
Microsoft Office
Computer skills
Microsoft Powerpoint
Negotiation
Funnel management
Cold calling
Leadership and people management
Proficient with Sales Force
RPM Telco
Outstanding salesmanship and closing abilities
Microsoft Dynamics CRM systems
Master of One-Call closes
Sales reporting
Getting pass gate keepers
Data entry
Outbound telephone marketing
Consultative sales strategies
Account management
Pharmaceutical sales
Cash register
Moving
Microsoft Excel
Supervising experience
Customer retention strategies
Organizational skills
Time management
Lead generation
Insurance sales
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Health Insurance Consultant
Highland Healthcare
06.2025 - 07.2026Read More
Tele Sales Consultant (Corporate and SMB)
American Express
11.2021 - 01.2023Read More
Outbound Sales Representative
Comcast
08.2019 - 10.2020Read More
SMB Sales Consultant
Centerfield
12.2015 - 07.2018Read More
Telephone Sales Representative
Verizon Wireless/ OTD
10.2014 - 11.2015Read More
Technical Support Representative
Teleperformance
03.2014 - 10.2014Read More
Boyd H. Anderson High School
High School Diploma
Read More