Ebony Cobbins-Neugebauer
Cincinnati,OH
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
11
11
years of professional experience
Work History
Real Estate Specialist
EMCOR
06.2021 - 04.2022
- Daily receipt of repair calls via email from client for dispatch to Landlords
- Communication and Notification to Landlords for repairs to facility
- Follow Up with Landlords on acceptance of work and estimated time for completion
- Preparation and delivery Real Estate, Specialist, Property, Manufacturing, Management, Property Management, Repair
- KPI Metrics – above 90% monthly
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Payroll and HR Manager
House Of Levi
02.2020 - 05.2021
- Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence
- Schedule and coordinate meetings/special events, as requested
- Prepared and code invoices for approval
- Ensure office was stocked with office supplies and other required items to maintained office
- Managed team of 25 employees
- Processed payroll for remote and onsite employees
- Promote and foster positive relationships with tenants and clients and track service calls as required
- Assist with monthly and quarterly management reports as well as annual budget preparation
- Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approval
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Organized and led staff orientation programs and training to promote collaboration.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Drafted invoices for completed work.
Office Manager/Executive Assistant, CEO/CTO
UPIC SOLUTIONS
11.2017 - 01.2020
- Gather invoices from mail and online, reviewing previous invoices for comparison, coding and submitting for approval
- Invoiced local united way customers; collections via Acumatica
- Maintain billing spreadsheet of monthly Accounts Payable
- Collect and review receipts from credit card users via concur, as well as reviewing and approving charges
- Coordinating employee expense reports and submitting for approval
- Microsoft O365 invoices
- Monitoring spending limits with management guidelines
- Maintained employee’s PTO calendar & summary sheets made necessary updates regarding time off, holidays, etc
- Assist with audits and sent finalized audits to board members and/or customers
- Drafting cobra letters as needed, partnering with human resources on various benefits-related issues
- Assisting with contracts and storing signed contracts in appropriate files
- Maintaining customer contact list in CRM and updated staff list as needed
- Managed logo and promo products
- Scheduling office meetings & board and leadership meetings
- Secured travel arrangements, registration for conferences & logistics
- HR duties included but not limited to setting up interviews and interviewing, on-boarding new hires, training, benefits orientation
- Maintained working relationship with benefit advocate group.
- Maintained CRM database with customer updates and report generation.
- Arranged corporate and office conferences for company employees and guests.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Administrative Assistant/Project Manager
Givaudan
07.2016 - 05.2017
- Acting as point of contact between leadership executives and internal/external clients
- Handling requests and queries appropriately
- Arranged meetings, appointments and provided reminders
- Produce reports, presentations, and briefs
- Develop and carry out efficient documentation and filing system.
Client Solutions Specialist
Hobsons
10.2015 - 05.2016
- Worked with team of other specialists to address end user issues via email
- Worked with college and graduate school applicants and their advocates such as teachers, guidance counselors, recommenders, and parents
- Ensured that questions were addressed in timely manner under 2 hours
- KPI Metrics: t op performer completing over 95 emails during peak days and over 50 emails during off peak days
- Gained knowledge on Salesforce
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, emailing application links and responding to all emails.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
- Exceptional computer skills
Owner
Village Of Love Learning Center
11.2009 - 08.2015
- Hired and scheduled employees
- Set up and maintained Accounts Payables & Receivables, maintained P&L reports
- Set up and implemented guidelines and rules (related to county and state rules), daily activities and teaching programs (You Can Read and ABC mouse)
- Met potential clients (visits and applications)
- Increased enrollment within first year in service
- Increased Growth, Revenue, and Profit
- Increased productive and performance
- Implemented and re-created programs and services that were offered
- Enlisted in state food program for school age and pre-school age children
- Networked and coordinated with local agency, groups, and programs
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Initiated direct deposits and prepared manual checks for 10 employees.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using Peachtree and QuickBooks.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
- Updated employee banking records when it was necessary.
Education
MBA - BUSINESS ADMINISTRATION
KELLER GRADUATE SCHOOL of MANAGEMENT
Cincinnati, OH06.2016
BACHELOR’S DEGREE - BUSINESS ADMINISTRATION MINOR MANAGEMENT
DEVRY UNIVERSITY
Orlando, FL06.2015
Skills
- Notary Public
- Office Management
- Team building & Supervision
- Staff Development & Training
- Policies & Procedures Manuals
- Report & Document Preparation
- Bookkeeping & Payroll
- Spreadsheet & Database Creation
- Salesforce
- Records Management
- Meeting & Event Planning
- Inventory Management
- Expense Reduction
- Yardi
- Concur
- KPI reports
- Slack
- Zoom
- Microsoft Teams
- Zendesk
- SharePoint
- SAP
- AS400
- Google Suites
- Office 365
- Acumatica
- Mail Merge
- Administrative Assistant
- Executive Assistant
- Interpersonal Communication Skills
- Active Listening
- Travel Arrangements
- Microsoft PowerPoint
- Funds Disbursement
- Accounts Payable and Accounts Receivable
- Marketing Materials
- Intuit QuickBooks
- Direct Deposit Processing
- Employee File Maintenance
- Wages and Deduction Calculation
- Discrepancy Reconciliation
- ADP Workforce Now
- Vacation and Sick Leave Tracking
- Kronos Workforce Payroll
- Typing and 10-Key Entry
- Investigating Discrepancies
- Excel Proficiency
- Processing Mileage
- Kronos Timekeeping
- Drug Screening
- Computerized Payroll Systems
- Computerized Payroll Systems
Timeline
Real Estate Specialist
EMCOR
06.2021 - 04.2022
Payroll and HR Manager
House Of Levi
02.2020 - 05.2021
Office Manager/Executive Assistant, CEO/CTO
UPIC SOLUTIONS
11.2017 - 01.2020
Administrative Assistant/Project Manager
Givaudan
07.2016 - 05.2017
Client Solutions Specialist
Hobsons
10.2015 - 05.2016
Owner
Village Of Love Learning Center
11.2009 - 08.2015
MBA - BUSINESS ADMINISTRATION
KELLER GRADUATE SCHOOL of MANAGEMENT
BACHELOR’S DEGREE - BUSINESS ADMINISTRATION MINOR MANAGEMENT
DEVRY UNIVERSITY