Tracy L McAvoy
Conyers,GA
Summary
Dynamic leader with a proven track record of successfully driving large-scale national projects to completion, showcasing exceptional analytical and problem-solving abilities. Expertise in coordinating multifaceted initiatives, including budgeting and training, while consistently exceeding company objectives and performance metrics. Committed to fostering team collaboration and delivering innovative solutions that enhance operational efficiency and achieve strategic goals. Passionate about leveraging skills to contribute to organizational success and drive impactful results.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Specialist Real Estate
AT&T Mobility
Conyers, GA
05.2020 - Current
- Analyzed and implemented lease and license agreements for 5G small cell installations in Georgia and South Carolina to ensure accurate billing processes.
- Analyzed wireless circuit configurations to locate gaps in inventory records and enhance database accuracy.
- Facilitated vendor training and support to meet critical rent commencement deadlines, enhancing 5G deployment efficiency.
- Engaged with Ericsson vendors to facilitate digital capture of network infrastructure, supporting corporate open wireless transformation initiatives.
- Executed notarization of lease agreements and various documents for business unit operations.
Assistant (General Management)
AT&T
03.2019 - 05.2020
- Escalate labor, benefits and payroll Tier 2 issues when necessary to ensure compliance across business unit and avoid grievances.
- Coordinate and manage vacancies by working with hiring managers ensuring critical positions staffed.
- Collaborate with HR Business Partner to ensure HR policies are followed when handling all things related to personnel for four director teams.
- Research and interpret labor contract articles and provide input & guidance to supervisors.
- Review and process departmental expenses in accordance with Accounts Payable policies.
- Capabilities Evolution Advocate for SVP Access Engineering team.
- Tactical lead with corporate real estate and SVP team for Atlanta consolidation moves.
Senior Specialist Business Management
AT&T
07.2017 - 03.2019
- National training coordinator achieving 100% compliance on all company and governmental required training for national team.
- Deliver new technical training for engineers by working with various vendors.
- Designed headcount tracking model and provide leadership with monthly headcount totals. Achieved 2018 budget goals.
- Oversee Contingency Planning preparedness for 1571 employees covering 17 bargained employee contracts.
- Evaluate potential impact of new hardware and software upgrades to AT&T's cell sites.
- Publisher of technical documents and job aids for senior leadership.
Senior Financial Analyst
AT&T
10.2011 - 06.2017
- Managed employee overtime for Network Reliability Center and provided vice president weekly updates.
- Implemented strategies resulting in 30% overtime reduction.
- Performed data cleaning to ensure financial reporting was accurate.
- Coordinated required departmental training for national team of approximately 2300 employees resulting in 100% employee completions.
Customer Service Representative
AT&T
Atlanta, GA
10.1988 - 09.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Acting supervisor & work team lead responsible for individual work load, as well as assisting 12 other peers with questions regarding AT&T systems and procedures for the West region of California and Nevada.
- Experience working with residential, small business and major carrier customers as their point of contact with BellSouth / AT&T.
Education
BBA - Bachelor Of Business Administration
Georgia State University
Atlanta, GA06-1988
Skills
- Notary Public
- Continuous education of emerging technologies
- Presentation & communication skills
- Process implementation & improvement
- MS Office - Windows, Word, Excel, Power Point
- Contract Research & Interpretation
Accomplishments
Awarded 2019 President's Volunteer Service Award
Certification
AT&T Technology Transformation Track, August 2017
AT&T Network Transformation Track, February 2015
Wireless Technology Engineer, June 2018
IP Networking - IP Networking Fundamentals, November 2015
Mobility Network Transformation from 4G to 5G, June 2016
Affiliations
Member, Hispanic / Latino Association of AT&T, Atlanta Chapter
Timeline
Senior Specialist Real Estate
AT&T Mobility
05.2020 - Current
Assistant (General Management)
AT&T
03.2019 - 05.2020
Senior Specialist Business Management
AT&T
07.2017 - 03.2019
Senior Financial Analyst
AT&T
10.2011 - 06.2017
Customer Service Representative
AT&T
10.1988 - 09.2011
BBA - Bachelor Of Business Administration
Georgia State University