MANAL ABDELRAHMAN
Summary
Senior German Talent Acquisition professional delivering full-cycle hiring, onboarding, and launch support for German-speaking teams. Led recruitment for large-scale ramps, built pipelines for new accounts, and coordinated selection and offers while maintaining quality, speed, and clear communication across stakeholders.
Overview
3
3
Languages
1
1
Certification
13
13
years of professional experience
Work History
Senior German Talent Acquisition
VXI Global Solutions
Cairo
08.2025 - Current
- Led the hiring and launch of 200+ German-speaking agents for Sky Deutschland, covering Care/Technical Support and Sky Commercial Lobs.
- Managed end-to-end German recruitment process, sourcing to selection, while coordinating with stakeholders to align hiring needs.
- Supported launch of Mico DE by managing German talent acquisition and developing initial candidate pipeline for new account.
Freelance Typist
Tahqiq.com Office
11.2017 - Current
- Typed and formatted legal, academic, and journalistic documents in Arabic and English, ensuring clarity and adherence to client specifications
- Delivered high-quality work under tight deadlines, demonstrating strong attention to detail and effective English communication
- Reviewed grammar, punctuation, and layout to enhance document effectiveness and meet client requirements
Freelance Translator
AI Wafi Office for Certified Translation
01.2017 - Current
- Translated legal and medical documents, including official documents and medical reports from embassies, ensuring accuracy and cultural sensitivity for diverse audiences.
- Managed translation and formatting of sensitive documentation, ensuring clarity and professionalism in German, English, and Arabic for optimal client satisfaction.
- Utilized CAT tools and formatting software to ensure consistent, high-quality delivery of translated content.
- Built a strong reputation for reliability, accuracy, attention to detail, and multilingual communication (DE/EN/AR).
- Facilitated candidate and linguist selection processes, upholding professionalism and attention to detail to maintain high standards of confidentiality.
German AI Data Trainer | Part-time – Remote
DataAnnotation
New York
05.2025 - 08.2025
- Trained and evaluated AI models using German-language data, focusing on language accuracy, relevance, and quality.
- Reviewed and corrected AI-generated content to enhance linguistic accuracy and optimise model performance.
- Annotated, classified, and assessed data quality to ensure adherence to project guidelines.
- Maintained high attention to detail and met project quality standards while working remotely on a part-time basis.
German Senior Recruitment Specialist
Teleperformance Egypt – Plaza
12.2021 - 09.2024
- Executed high-volume recruitment for major German-speaking accounts, including Amazon DE, Western Union, and Ring DE, ensuring timely placement of talent.
- Managed full-cycle recruitment for German-speaking roles, achieving efficient sourcing, screening, interviewing, and onboarding processes.
- Led recruitment and launch activities for multiple international programs, including Apple, Amazon, Expedia, Netflix, Wyndham, and Trip.com, in addition to several other German-speaking accounts.
- Facilitated new account launches and ramp-ups by providing qualified German-speaking talent to meet business timelines.
Onboarding Specialist
Teleperformance Egypt – Plaza
04.2022 - 07.2022
- Introduced new employees to company policies, systems, and customer service procedures, enhancing overall candidate experience during onboarding
- Facilitated integration and early performance with check-ins and follow-up with key stakeholders to address ramp-up issues
- Gathered feedback to refine onboarding materials and experience, leveraging ATS to track and analyse responses
Customer Service Representative
Teleperformance Egypt – Tower, Amazon DE (Cross Skill)
08.2018 - 09.2021
- Supported customers with digital products and devices, including Alexa and Fire TV Stick, handling both customer service and technical-related inquiries.
- Handled supervisor-request calls and escalations, resolving complex issues and enhancing customer satisfaction.
- Provided German-language customer support for Amazon Germany within a high-volume online retail and e-commerce environment.
- Supported frontline agents with complex cases, process clarification, and escalated customer interactions as the Official Acme.
- Monitored and coached agents on performance improvement plans, driving accountability and achieving target outcomes.
- Conducted knowledge-sharing and coaching sessions for new hires, facilitating their understanding of systems and processes.
- Collaborated with the Training Team during onboarding and provided operational support to newly hired employees.
Flex Quality Assurance (QA)
Teleperformance Egypt – Tower
11.2020 - 01.2021
- Identified common issues and trends, facilitating coaching and refining processes
- Delivered constructive feedback to agents, improving service delivery and communication effectiveness
- Monitored service quality to enhance customer satisfaction scores and support positive recruitment inquiries
Freelance Translator
Arts for Arabic Researches & Translation Services
09.2017 - 08.2019
- Interpreted a wide range of documents including legal, technical, and business texts with accuracy and cultural sensitivity.
- Employed CAT tools and formatting software to deliver high-quality interpreted content.
- Established strong reputation for reliability and attention to detail, leveraging multilingual fluency (DE/EN/AR)
Kindergarten Teacher
El-Mostakbal Nursery
07.2013 - 10.2013
- Created a safe, nurturing environment while cultivating trustful relationships with children and parents to enhance engagement
- Promoted learning through play, storytelling, and group activities, encouraging creativity and collaboration among children
- Facilitated early childhood development in language, behaviour, and social skills, fostering holistic growth
Education
Bachelor's Degree - Linguistics
Faculty of Al-Alsun, Ain Shams University
Cairo, Egypt06-2017
Skills
- Full-cycle hiring
- Candidate screening
- Onboarding
- ATS
- HR Systems & Technology
- SAP HCM
- SAP SuccessFactors
- HR process automation
- Negotiation
- Microsoft Office Suite
- Excel data analysis
- Word
- PowerPoint
- Outlook
- Fluent in German (C1)
- English (B2) and Arabic (Native)
- Stakeholder Engagement
- Teamwork
- Cross-cultural communication
- Problem-solving
- Adaptability
- Leadership
LANGUAGES
German C1
English B2
Arabic Native
Certification
- SAP HCM S/4HANA Consultant End user & Configuration
- HR Diploma
- Business Development Strategist Certificate
- Business Development Institute
Accomplishments
- Increased Candidate Pipeline Quality
- Enhanced Recruitment Pipeline Quality
- Strengthened candidate pipeline quality through targeted sourcing strategies, effective candidate screening, and continuous recruitment process improvement.
- Enhanced Employee Onboarding Effectiveness
- Supported effective employee onboarding by coordinating recruitment handovers, facilitating onboarding activities, and ensuring a smooth transition for new hires.
- Exceeded Customer Service Standards
- Maintained high customer service standards by resolving customer inquiries, addressing concerns efficiently, and delivering professional, customer-focused support.
Websites, Portfolios, Profiles
https://linkedin.com/in/manal-el-sayed-353b5932b
INTERESTS
International & Cultural Exposure:, Gained international exposure through travel across diverse countries and participation in seminars and cultural events, strengthening cross-cultural awareness, adaptability, and communication skills.
TRAINING / COURSES
- SAP Success Factor
- SES SAP Institut
- Cyber Security Module Risk Management
- Atlantis Institut
Timeline
Senior German Talent Acquisition
VXI Global Solutions
08.2025 - Current
German AI Data Trainer | Part-time – Remote
DataAnnotation
05.2025 - 08.2025
Onboarding Specialist
Teleperformance Egypt – Plaza
04.2022 - 07.2022
German Senior Recruitment Specialist
Teleperformance Egypt – Plaza
12.2021 - 09.2024
Flex Quality Assurance (QA)
Teleperformance Egypt – Tower
11.2020 - 01.2021
Customer Service Representative
Teleperformance Egypt – Tower, Amazon DE (Cross Skill)
08.2018 - 09.2021
Freelance Typist
Tahqiq.com Office
11.2017 - Current
Freelance Translator
Arts for Arabic Researches & Translation Services
09.2017 - 08.2019
Freelance Translator
AI Wafi Office for Certified Translation
01.2017 - Current
Kindergarten Teacher
El-Mostakbal Nursery
07.2013 - 10.2013
Bachelor's Degree - Linguistics
Faculty of Al-Alsun, Ain Shams University