Manal Benzouina
Houston,TX
Summary
As a dedicated biology student at the University of Houston, I am an organized and dependable candidate who excels in managing multiple priorities. I have a strong passion for helping students reach their academic goals and have a proven track record of guiding and training teams to accomplish significant achievements, all while leveraging effective problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volenteer
American Red Cross Blood Services
12.2022 - Current
- Built and maintained positive relationships with public by utilizing strategic plans.
- Supported public relations managers with writing, researching and preparation of materials
- Answered patient inquiries and provided information about healthcare services
Sales Associate
Lamps Plus
02.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained new employees on customer service, money handling and organizing strategies
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Team Lead/Server Shift Leader
Vivel Crepes And Coffee
09.2019 - 01.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
French Tutor
Zola Ecole
03.2018 - 12.2018
- Structured French learning plans around individual assessments and proficiency.
- Assisted with French homework by practicing assigned exercises and checking translation work.
- Adapted tutoring plans to incorporate students' particular strengths and goals.
- Led online language classes for beginner, intermediate and advanced students.
Education
High School Diploma -
El Qadi Ayad High School
Morocco08.2019
Skills
- Medical terminalogy
- Community Engagement
- Clerical Support
- Fundraising
- Recordkeeping
- Food Distribution
- Computer Skills
- Answering Phones
- Data Entry
- Up-Selling
- Food Preparation
- POS Systems
- Sales Techniques
- Reading Comprehension
- Verbal and Written Communication
- Inventory Tracking
- problem solving
- Program Optimization
- New Hire On-Boarding
- Team Building
- Fluent in Arabic and French
Certification
- Certified in data machine learning.
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
Timeline
Volenteer
American Red Cross Blood Services
12.2022 - Current
Sales Associate
Lamps Plus
02.2020 - 05.2022
Team Lead/Server Shift Leader
Vivel Crepes And Coffee
09.2019 - 01.2020
French Tutor
Zola Ecole
03.2018 - 12.2018
High School Diploma -
El Qadi Ayad High School