Manar Hassan
Rocklin,CA
Summary
Dynamic and customer-focused professional with a strong background in hospitality and retail. Proven success at Fogo de Chão, excelling in team collaboration, guest engagement, and high-pressure service environments. Skilled in cash handling, conflict resolution, and maintaining a positive, efficient atmosphere. Recognized for consistently delivering exceptional service and building lasting customer relationships.
Developed strong adaptability and quick learning abilities in fast-paced retail settings, with a focus on multitasking and practical problem-solving. Eager to transition into a new role where efficiency, reliability, and customer interaction are highly valued. Committed to bringing a strong work ethic and a service-oriented mindset to new opportunities.
Overview
3
3
years of professional experience
Work History
Restaurant Busser
Fogo De Chao
01.2025 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
Cashier Team Lead
Taqueria Garibaldi
10.2022 - 01.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Quickly and accurately counted drawers at start and end of each shift.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
Bachelor of Arts - Digital Art
Sierra College
Rocklin, CA07-2027
No Degree - English-as-a-Second-Language Education
Sierra College
Rocklin, CA06-2026
Skills
- Excellent teamwork
- Adaptable to change
- Heavy lifting
- Ability to lift heavy items
- Customer Service-oriented
- Attention to detail
- Workplace safety
- Time management
- Guest relations
- Physical stamina
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Cash register operation
- Written and verbal communication
- Order taking
- Conflict resolution
- Issue resolution
- Complex Problem-solving
Languages
English
Professional Working
Arabic
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Busser
Fogo De Chao
01.2025 - Current
Cashier Team Lead
Taqueria Garibaldi
10.2022 - 01.2024
Bachelor of Arts - Digital Art
Sierra College
No Degree - English-as-a-Second-Language Education
Sierra College
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