Manasa Divakaruni
Concord,NC
Summary
IT Quality Control Sr. Advisor with 15+ years of experience progressing from QA Engineer and Data Analyst to enterprise quality leadership within healthcare/insurance technology. Experienced, ambitious, and results-oriented professional with strengths in functional validation, process identification, and workflow regulation, recognized for delivering accurate outcomes under tight timelines. Highly driven and hands-on, with strong communication and negotiation skills and a consistent record of building trust with business stakeholders, clients, and end users. Rapid learner with strong technical agility, effective both as an independent contributor and as a cross-functional lead driving alignment and execution.
Overview
17
17
years of professional experience
Work History
IT Quality Control Sr Advisor
Elevance Health
Concord, NC
11.2019 - Current
- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Developed and implemented process improvements, resulting in streamlined workflows and increased productivity.
- Mentored QA Team, fostering professional growth and enhancing team capabilities.
- Conducted data analysis to inform decision-making and improve service delivery outcomes.
- Led change management initiatives to improve organizational effectiveness and support long-term growth objectives.
- Provide matrix leadership across large, mixed-role teams supporting pharmacy initiatives; align workstreams, clarify ownership, remove blockers, and drive completion across multiple concurrent projects.
- Built deep pharmacy business domain expertise, supporting a broad range of pharmacy programs/workstreams across the organization and becoming a go-to partner for business validation and release readiness.
- Lead end-to-end QA governance and execution planning: define scope, create test strategies and plans, coordinate schedules and dependencies, and maintain readiness checkpoints through release.
- Partner closely with business stakeholders, clients, and end users to validate requirement intent, confirm expected outcomes, and ensure testing reflects real operational workflows.
- Own requirements traceability and reporting, including RTM, requirement-by-requirement status, test coverage, evidence tracking, and readiness updates for leadership and business stakeholders.
- Supported delivery and publication of 300+ business reports by validating data accuracy, transformation logic, and output consistency; ensured reports met business definitions and stakeholder expectations prior to release.
- Produce executive-ready project communications (status, risks/issues, dependencies, quality trends), enabling timely decisions and clear sign-offs.
- Facilitate defect triage and prioritization, ensuring clear documentation, effective stakeholder communication, and verified closure of fixes.
- Handle high-level escalations by rapidly coordinating cross-functional response, driving root-cause identification, and implementing corrective and preventive actions to reduce recurrence.
- Establish and maintain operational routines and templates (status cadence, triage workflows, readiness reporting, documentation standards) to improve predictability and consistency across teams.
- Track and communicate quality indicators (defect trends, execution progress, exception patterns), escalating risks/issues and driving resolution to protect release outcomes.
- Perform backend and reporting validation using complex SQL (reconciliation, transformation rule checks, and cross-system verification) to ensure data integrity across platforms.
- Contribute within AWS-based data workflows (S3, Lambda, EMR, Kinesis, Redshift, Step Functions) supporting data processing and analytics ecosystems.
Software Engineer
Cigna
Concord, NC
02.2018 - 11.2019
- Planned and executed test cycles aligned to delivery timelines; ensured requirements were translated into clear test coverage and validated outcomes.
- Documented and managed defects through standard tracking tools; collaborated with developers to validate fixes and protect release quality.
- Served as a client-facing contributor by clarifying functional requirements, providing status updates, and supporting delivery alignment.
- Supported Hadoop ecosystem activities including HDFS maintenance and loading structured/unstructured data from multiple sources.
- Created and maintained SQL tables, indexes, and queries to support validation, manipulation, and operational reporting needs.
- Created/modified shell scripts to schedule and automate recurring tasks, improving reliability and reducing manual overhead.
Software Engineer
HCL Technologies
India
11.2009 - 01.2017
- Delivered production and QA environment support across multiple applications, ensuring stable operations and reliable downstream data delivery.
- Led incident investigation and troubleshooting, coordinating with stakeholders to restore services within SLA commitments.
- Built and maintained database objects using SQL/PLSQL/T-SQL (tables, views, procedures, triggers, functions) to strengthen reliability and performance.
- Delivered enhancements across 6+ applications, improving throughput and reducing recurring customer-impacting issues.
- Served as SPOC and custodian for production and test environments, coordinating access, environment readiness, and operational routines.
- Coordinated large-team execution (up to ~70) for 2+ years focused on quality documentation and delivery routines—assigning work, resolving escalations, and ensuring consistent completion of deliverables (matrix leadership/coordination).
- Produced weekly/monthly/ad-hoc reports and supported management reviews using quality and operational performance information.
- Partnered directly with client management and end users to resolve high-impact issues and maintain service continuity.
Education
MBA - HR & Planning
ANNA UNIVERSITY
CHENNAI, INDIA04-2012
Bachelor of Science - Computer Science
MOP VAISHNAV COLLEGE
CHENNAI, INDIA06-2009
Skills
- Organizational development
- Relationship building and management
- Data analytics
- Policy analysis
- Critical thinking
- Delivery governance
- Requirements traceability
- Functional validation
- Process improvement
- Technical skills :
- SQL, ORACLE PL/SQL 10g/9i/80, Hive SQL, Python, Big Data Hadoop
- Third party tools Known: AWS,Hive SQL, PL/SQL Developer, SQL Navigator, Clarify CRM Tool, Dbeaver, Informatica 101, Aginity, putty, Jira
ACHEIVEMENTS
- Presented multiple academic papers during undergraduate studies, including a state-level presentation organized by EWIT (Empowerment of Women in Information Technology).
- Paper titles included: Cyber Ethics; Data Mining & Data Warehousing; Employability Skills—A Student Perspective; Artificial Intelligence; Mobile Computing; Computer Architecture; Bio-Informatics.
- Participated in numerous music competitions and received awards in each.
- Performed in a show in the presence of former President of India, Dr. A.P.J. Abdul Kalam (October 2004).
- Participated in television talent hunts, featured in an FM program conducted by AIR (All India Radio), and performed in several devotional music albums.
Timeline
IT Quality Control Sr Advisor
Elevance Health
11.2019 - Current
Software Engineer
Cigna
02.2018 - 11.2019
Software Engineer
HCL Technologies
11.2009 - 01.2017
MBA - HR & Planning
ANNA UNIVERSITY
Bachelor of Science - Computer Science
MOP VAISHNAV COLLEGE