Manasesli Zapata
Orlando
Summary
Ambitious student pursuing degree eager to contribute & develop knowledge in professional role. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Excellent time management and relationship-building skills with animals and people alike. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Vet Assistant & CA
Vetco
Orlando
05.2024 - Current
- Managed inventory and supplies to ensure materials were available when needed.
- Gave post-operative instructions to pet owners regarding home care of their pets.
- Advised clients on animal care, nutrition and behavior problems.
- Provided emotional support to pet owners when needed.
- Cleaned and maintained kennels, holding areas.
- Handled and restrained animals following safety requirements and procedures.
- Communicated with veterinarians and staff members to maintain patient flow.
- Performed administrative tasks related to filing paperwork and scheduling appointments.
- Obtained information and history from clients to maintain medical charts.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Assisted veterinarians with physical examinations of animals.
Animal Caretaker & Cashier
Petco
Orlando
09.2018 - Current
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Records observations of animal behavior, health, diet and other information as required.
- Socialized animals to prepare for adoption.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
Sales Manager & Owner
3D innovation
The Bronx
06.2020 - 12.2024
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Acquired new customers and identified unique needs to deliver relevant products.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Recruited and trained new employees to meet job requirements.
- Produced $500-$8000 in daily sales during high volume shifts. Performing as top salesman with $250k+ in sales annually.
Veterinary Assistant
Bronx Veterinary Center
The Bronx
02.2021 - 11.2021
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Maintained accurate medical records of all patients.
- Dispensed medications orally or topically as directed by veterinarian.
- Provided emotional support to pet owners during difficult times.
- Cleaned and sterilized exam rooms between appointments.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
Veterinary Receptionist
Bronx Veterinary Center
The Bronx
02.2021 - 11.2021
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Worked with clients to processes all financial transactions.
- Called patients to confirm scheduled appointments and obtain additional details.
- Maintained inventory of pet products such as food, treats, toys, collars, leashes.
- Compiled and coded patient information or data in appropriate computer system.
- Took messages from patients and promptly relayed to appropriate staff.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Education
License - Bartending
ABC School
The Bronx, NY08-2019
Certificate - Animal Care And Management
Bronx Community College
Bronx, NY06-2019
Associate of Arts - Psychology
Bronx Community College
Bronx, NY06-2018
Skills
- Animal handling
- Client communication
- Customer service
- Veterinary assistance
- Proper animal restraint
- Microsoft office
- Sales and upselling
- Pet owner education
- Adaptability
- Team collaboration
- Relationship building
- Friendly, positive attitude
- Attention to detail
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Vet Assistant & CA
Vetco
05.2024 - Current
Veterinary Assistant
Bronx Veterinary Center
02.2021 - 11.2021
Veterinary Receptionist
Bronx Veterinary Center
02.2021 - 11.2021
Sales Manager & Owner
3D innovation
06.2020 - 12.2024
Animal Caretaker & Cashier
Petco
09.2018 - Current
License - Bartending
ABC School
Certificate - Animal Care And Management
Bronx Community College
Associate of Arts - Psychology
Bronx Community College