Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Mancy Yang

Plover,WI

Summary

Skilled in assembly and production with a proven track record at RR Donnelley, I excel in quality assurance and customer service, ensuring high standards and efficiency. Leveraging interpersonal skills and technical support expertise, I consistently enhance product quality and client satisfaction, contributing to significant operational improvements.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assembly Line Worker

RR Donnelley
Plover, WI
11.2020 - Current
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Reported any safety hazards or defective parts encountered during assembly operations.
  • Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction.
  • Performed quality checks on products and documented discrepancies.
  • Provided training and guidance to new employees on proper assembly techniques.
  • Worked through each required task and step in production processes.
  • Inspected and tested final products to verify conformance to established tolerances.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Built and packaged products to comply with multiple work orders and deadlines.
  • Organized work area daily to ensure efficient workflow throughout shift.
  • Communicated effectively with co-workers about production progress throughout shift hours.

Cashier

Jung;s Garden Center
Stevens Point, WI
03.2020 - 06.2022
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Collected payments and provided accurate change.
  • Counted and balanced cashier drawers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customers' questions and provided information on store procedures or policies.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Stocked shelves with merchandise when needed.

Crew Member

McDonald's
Plover, WI
06.2018 - 10.2018
  • Maintained safe food handling practices to prevent germ spread.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Wiped down tables and equipment, swept and refilled stock.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Scrubbed and polished counters to remove debris and food.
  • Restocked kitchen supplies including food products and utensils.

Education

High School Diploma -

Stevens Point Area Senior High
Stevens Point, WI
05-2019

Skills

  • Assembly instructions
  • Assembly and production
  • Repetitive work
  • Project management
  • Sales closing
  • Complaint resolution
  • Professional phone voice
  • Verbal and written communication
  • Quality control
  • Answering questions
  • Quality assurance
  • Technical support
  • Call handling
  • Customer service
  • Interpersonal skills
  • Call control
  • Customer account updates
  • Inbound phone calls
  • Cash handling
  • Communicating with clients
  • Volume lash technique
  • Eyelash extension removal
  • Allergy prevention techniques
  • Appointment scheduling
  • Social media marketing
  • Lash retention strategies

Languages

Hmong
Native/ Bilingual
English
Full Professional

Certification

  • Certified Lash Technician, 2023

References

References available upon request.

Timeline

Assembly Line Worker

RR Donnelley
11.2020 - Current

Cashier

Jung;s Garden Center
03.2020 - 06.2022

Crew Member

McDonald's
06.2018 - 10.2018

High School Diploma -

Stevens Point Area Senior High

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Mancy Yang