Ram Mandala

Promoted to Sr. Director in August 2022 for successfully creating a strategy and vision for the Organization and skillfully executing and realizing ROI in a short span of time. During my tenure, my responsibilities included:

• Lead delivery of Enterprise Architecture, Cloud Application & Data Engineering, Salesforce, Workday, Data Analytics, Robotic Process Automation products and solutions ranging from $2M - $7M
• Built technology team from the ground-up. Led architecture and multiple Engineering teams onsite and off-shore
• Created the strategy and vision and conceptual architecture for digital transformation for critical business processes and presented business case to gain alignment from Executive team and other stakeholders, Board members and secured $2.5M dollars funding
• Created the technology stack, vendors, and built a team of Architects, Engineers, PM and Testing and rolled out modern web application MVP leveraging AWS Serverless stack in
• Expanded feature set by gaining alignment from business partners to create a full blown home health intake platform leveraging AWS Application & Data services, Machine Learning with ROI projected to be 2.5 times beginning Year 2
• Drove the strategy, vision and execution for implementation of Workday, Integration efforts by partnering with HR, Recruiting, Benefits, IT and Executive leadership across the Organization.
• Negotiated key contracts with vendors, implementation partners and influenced decision making to ensure right strategic partnerships with various technology partners and system integrators.
• Significantly reduced operational and support costs on Workday, Robotic Process Automation, Salesforce and AWS migration by more than 45%.
• Lead the implementation of RPA and created significant ROI ~$1M by automating various processes in Clinical Operations, Billing, Records and Revenue Cycle Management.
• Harnessed the power of data to significantly improve Data Analytics posture across the organization by migrating databases to cloud and leveraging cloud based data analytics tools (AWS Redshift, Athena ,Quick sight)
• Created Self-service analytics platform to significantly reduce the use of excel spreadsheets, dependency on IT for data extracts and analysis there by enhancing user experience and creating speed of thought analytics.
• API based integrations with various healthcare platforms including CMS, Playmaker CRM, Medalogix, SHP.
• Hired and nurtured talent and helped team members upskill by investing in them to create high performing teams.

• Built and Owned Technology roadmap for growing organization demands. Planned and lead execution of establishing a roadmap and vision for information delivery and management including the enterprise data warehouse, big data, Business Intelligence & analytics to help organization leapfrog from transactions based to a insights driven organization
• Worked closely with the C-Suite/ Stakeholders to understand key organizational requirements
• Inspired and Influenced organization to think Data 360 by leveraging Cost-Efficient Data Lake to build Member 360 solutions and work towards making it a reality
• Led Architectural solutions focusing on serverless architectures, provide cost estimates for 1,3 and 5 Years
• Chaired Architecture Review Board, made recommendations in building highly scalable architectures
• Mentored and trained technical teams on Cloud Strategy, Data Modernization, MDM and Self-Service
• Developed technical talent in-house on emerging tools & technologies to create opportunities for growth
• Successfully managed wide range of projects such as API Integrations, Data Lake, Databases modernization
• Conducted POCs across Cloud vendors, Make Objective decisions for building future state, show ROI
• Negotiated deals with Cloud, Data platform Vendors for strategic growth and lower TCO
• Suggested and outlined opportunities for software/hardware convergence, reducing expense while increasing efficiencies for the enterprise
• Planned and managed department budget and consistently meet organizational expectations within budget
• Guest Speaker on MPP Data Warehouses, Berlin, Germany Jun' 2019, New York Oct' 2019

• Led IT strategic and operational planning to achieve business goals
• Encouraged innovation, prioritized IT initiatives, lead bigdata initiatives, evangelized server-less and in-memory computing
• Oversaw enterprise technical teams, Server, Networking, IAM Security, DBA, Integration developers in designing and developing robust Enterprise Solutions
• Created strategy and vision for big data analytics, cloud migration and adoption
• Worked closely with various vendors, negotiated contracts, monitored budget and ensured objectives are met
• Prepared and presented results of technology workshops to the IT Leadership team and Business Partners and made recommendations on technology stack that best fits Wendy’s needs
• Drove meetings with cross-functional IT teams and all stake holders involved to ensure architectural requirements are met
• Created project roadmaps and architectural blue prints
• Established trust on the new architecture with other IT teams that included Infrastructure, Security, Risk & Compliance, DBA and Senior IT Leadership team including the CIO and his direct reports
• Prepared cost and usage estimates on the short-listed technology for the IT Leadership team including the CIO
• Architected highly available robust, scalable, fault-tolerant, cost effective and highly performing enterprise solutions
• Lead a team of Architects & Engineers to modernize data platforms, governance, master data management
• Formulated DevOps model for the migration and deployment of code and mentored enterprise teams on CI/CD
• Conducted Lunch-n-Learn sessions for the enterprise IT team on modern technologies and introduced big data /Cloud Analytics and their applications to the quick service restaurant (QSR) industry
• Developed AWS cloud platform standards / development best practices for enterprise applications.

• Architected, Designed and Developed Self-Service Datawarehouse and Business Intelligence platform

• Designed and Developed Databases, Business Intelligence Solutions