Mandeep Reddy
Hyderabad,India
Summary
Dynamic and detail-oriented professional with 10+ years of experience across Customer Service, Insurance Claims, MIS Reporting, Procurement, and Backend Operations. Strong analytical thinker with excellent communication, problem-solving, and multitasking ability. Proven record of delivering accuracy, supporting operational efficiency, and ensuring timely completion of tasks in fast-paced environments. Dedicated team contributor committed to organizational growth and continuous learning.
Overview
14
14
years of professional experience
Work History
Procurement Executive
Pioneer Elabs Ltd
01.2021 - 01.2023
- Managed procurement activities including vendor communication and purchase orders.
- Maintained inventory data and monitored stock requirements.
- Prepared reports and supported backend finance operations.
MIS Executive – Accounts & Finance Team
Big C Mobiles (Retail) Pvt. Ltd
01.2018 - 01.2019
- Prepared MIS reports using Excel, V-Lookup & Pivot Tables.
- Analyzed sales/finance data and presented insights to management.
- Ensured data accuracy and performed reconciliation tasks.
Central Provider Management – Motor Claims
Reliance General Insurance Ltd
01.2014 - 01.2017
- Managed end-to-end motor insurance claims processing.
- Coordinated with garages, hospitals, and internal teams for claim validation.
- Prepared accurate claim reports and ensured compliance.
- Supported backend operations for both health and motor claims.
Customer Service Executive (Non-Voice Process)
Polaris BPO Services Ltd
01.2012 - 01.2013
- Performed backend processing and data validation.
- Supported mail-based communication, documentation, and process accuracy.
- Ensured timely completion of daily workflow tasks.
Customer Service Executive (Voice Process)
Mahindra Satyam BPO Services
01.2011 - 01.2012
- Managed customer issues within SLA timelines.
- Enhanced customer handling efficiency through good decision-making.
- Supported process updates and documentation.
Customer Service Executive (Voice Process)
Aegis BPO Services Ltd
01.2009 - 01.2011
- Handled customer calls, resolved queries, and ensured customer satisfaction.
- Improved service quality through strong communication and active listening.
- Maintained accurate call logs and interaction records.
Education
B.Com - Bachelor of Commerce
Sri Aurobindo Degree College
DSNR01.2008
Intermediate - 10+2
Government Junior College
Malakpet01.2005
SSC - 10th Class
Sri Saraswathi High School
Karmanghat01.2003
Skills
- Customer Service (Voice & Non-Voice)
- Motor Insurance Claims Processing
- MIS Reporting & Financial Data Analysis
- Procurement & Vendor Management
- Excel (V-Lookup, Pivot Tables)
- Backend Operations & Documentation
- Problem-Solving & Decision-Making
- Multitasking & Time Management
- Communication & Team Collaboration
- Organizational & Administrative Skills
- Inventory control
- Purchase order processing
- Vendor negotiation
- Procurement management
LANGUAGES
English
Telugu
Hindi
HOBBIES
Playing computer games, Watching & playing cricket
DECLARATION
I hereby declare that the information provided above is true and correct to the best of my knowledge. Place: Hyderabad Name: G. Mandeep Reddy
Timeline
Procurement Executive
Pioneer Elabs Ltd
01.2021 - 01.2023
MIS Executive – Accounts & Finance Team
Big C Mobiles (Retail) Pvt. Ltd
01.2018 - 01.2019
Central Provider Management – Motor Claims
Reliance General Insurance Ltd
01.2014 - 01.2017
Customer Service Executive (Non-Voice Process)
Polaris BPO Services Ltd
01.2012 - 01.2013
Customer Service Executive (Voice Process)
Mahindra Satyam BPO Services
01.2011 - 01.2012
Customer Service Executive (Voice Process)
Aegis BPO Services Ltd
01.2009 - 01.2011
Intermediate - 10+2
Government Junior College
SSC - 10th Class
Sri Saraswathi High School
B.Com - Bachelor of Commerce
Sri Aurobindo Degree College