Mandi Carpenter
Harrisonville,MO
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Accomplished in developing strategies to improve workflows and processes with a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Excel in problem-solving, teamwork, and communication, leveraging these skills to collaborate effectively with cross-functional teams and optimize financial processes for organizations.
Overview
9
9
years of professional experience
Work History
Revenue Integrity Analyst
North Kansas City Hospital
North Kansas City, MO
11.2023 - Current
- Provided support in the development and implementation of revenue integrity processes, policies, and procedures.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Crafted and executed communication strategies that support the organization's goals.
- Documented findings from audit results, identifying process improvements where applicable.
- Collaborated with IT department to develop software solutions that improved data accuracy and efficiency.
- Reviewed charge capture accuracy and identified opportunities for improvement.
- Reviewed legal claims for accuracy and issues.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Analyzed trends in billing denials and worked with departments to identify root causes.
- Developed training materials for staff on revenue cycle protocols.
CSR/Personal Assistant
Missouri Farm Bureau
Harrisonville, MO
10.2016 - 02.2019
- Developed content for various social media platforms.
- Utilized social media platforms to market upcoming events.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Performed account maintenance activities such as updating client information in databases.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
Paraprofessional
Harrisonville School District
Harrisonville, MO
08.2015 - 05.2016
- Created and maintained positive relationships with students, parents, and colleagues.
- Participated in IEP meetings and contributed to the development of educational plans.
- Implemented behavior management plans to maintain a positive learning environment.
- Supported students throughout academic instruction and assignments.
- Monitored student progress and provided feedback to lead teacher.
- Provided crisis intervention services when necessary, de-escalating situations quickly and safely.
Education
Associate of Applied Science - Health Information Management
Metropolitan Community College
Kansas City, MOSkills
- Advertising and marketing
- Social media management
- Interdepartmental collaboration
- Health information management
- Staff training and development
- Process improvement strategies
- Daily facility operations
Volunteer Experience
- Admin for HHS Boys Soccer and HHS Track Facebook Page to include designing images and content to market upcoming events, results, and accomplishments.
References
References available upon request.
Timeline
Revenue Integrity Analyst
North Kansas City Hospital
11.2023 - Current
CSR/Personal Assistant
Missouri Farm Bureau
10.2016 - 02.2019
Paraprofessional
Harrisonville School District
08.2015 - 05.2016
Associate of Applied Science - Health Information Management
Metropolitan Community College
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