Mandy Carvatt
Denver,CO
Summary
Dynamic professional with many years of experience orchestrating first-class client services delivery. Poised and decisive with proficiencies in team leadership. Talented at driving client retention and satisfaction by elevating experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Services Director and Law Firm Administrator
Enliven Law
Denver, Colorado
10.2025 - Current
- Managed client relationships, implementing feedback mechanisms to drive satisfaction and retention.
- Coordinated communication between clients and internal teams, aligning project goals and timelines.
- Led client onboarding processes, creating structured guides for seamless service integration.
- Developed training materials for staff on client service best practices.
- Led efforts to streamline operational efficiency while reducing costs.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Scanned physical documents into electronic format for storage in a secure database system.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
Office Manager and Billing Manager
Elevation Chiropractic
02.2023 - 07.2025
- Managed daily office operations to ensure smooth workflow and efficiency.
- Resolved billing inquiries and verified insurance coverage for patient accounts to enhance financial accuracy.
- Tracked invoices and payments to maintain precise accounts receivable and payable records.
- Monitored client payments and initiated timely follow-up on past due accounts to improve cash flow.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Collaborated with chiropractors to optimize patient care processes and communication.
- Maintained filing system for records, correspondence and other documents.
Office Manager and Executive Assistant
Center Fire
Denver, Colorado
08.2020 - 02.2023
- Oversaw scheduling and calendar management for executive team, ensuring timely appointments and efficient use of time.
- Supervised staff, organized schedules, and delegated tasks to optimize team workflow.
- Managed daily office operations, streamlining administrative systems for improved organization.
- Developed office policies and procedures to enhance workflow efficiency.
- Trained new staff on office protocols and software systems seamlessly.
Education
Associates Degree -
Bluefield College
06-2010
Skills
- Client relations
- Legal compliance
- Talent acquisition
- office operations management
- Legal compliance
- Organizational skills
- time management
- attention to detail
- Legal compliance
- Paralegal
Certification
- Law Firm Administrator Boot Camp
- New Law Business Model Client Service Director Boot Camp
Timeline
Client Services Director and Law Firm Administrator
Enliven Law
10.2025 - Current
Office Manager and Billing Manager
Elevation Chiropractic
02.2023 - 07.2025
Office Manager and Executive Assistant
Center Fire
08.2020 - 02.2023
Associates Degree -
Bluefield College