Mandi Hofmeister
Gilbert,AZ
Summary
Responsive team leader with strong background combined with motivational and encouraging style. A problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and professional with good communication skills and positive attitude. Dedicated and hardworking to provide exceptional service every time. Knowledgeable about all aspects of sales operations and willing to make improvements.
Overview
16
16
years of professional experience
Work History
Deal Desk Analyst
Five9
08.2022 - Current
- Supported daily operations and processes to meet sales and service goals.
- Collaborating with internal teams to build and streamline the deal desk process.
- Reviewing and approving contracts before sending to the customer for signature.
- Analyzing and structuring complex deals.
- Point of contact for deal matters related to pricing, specials terms and structure.
- Used disciplined execution of renewals process and funnel management to reach and exceed sales goals.
Sales Operations Specialist II
Axway
03.2016 - 08.2022
- Provided updates on status of contract processes to upper management and other important personnel.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Managed and monitored contract change requests and facilitated resolution.
- Negotiated and prepared contracts, bids and order forms.
- Effectively negotiated complex contracts.
- Oversaw subcontract administration and managed contract closeouts.
- Gathered contractor quotes for careful review to determine best options for company.
- Identified contract changes potentially occurring during agreement's lifecycle.
Sales Coordinator
Wise Agent
04.2008 - 03.2016
- Fostered relationships with customers to expand customer base and retain business.
- Input customer data into system, updating information regularly with changes to buying habits.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Saved costs by negotiating room rates and meeting space pricing.
- Produced marketing collateral for use with prospective clients and designed brochures and presentations highlighting product features.
- Worked with production teams to assess, update and optimize delivery dates for customers.
Education
Some College (No Degree) - Communication Studies
University of Toledo
Toledo, OHSome College (No Degree) - Communication Studies
Kent State University
Kent, OHHigh School Diploma -
East Palestine High School
East Palestine, OH05.2004
Skills
- Organizational skills
- MS Office
- Team building
- Friendly, positive attitude
- Data management
- Planning
- Salesforce CRM
- Leadership development
- Decision-making
Timeline
Deal Desk Analyst
Five9
08.2022 - Current
Sales Operations Specialist II
Axway
03.2016 - 08.2022
Sales Coordinator
Wise Agent
04.2008 - 03.2016
Some College (No Degree) - Communication Studies
University of Toledo
Some College (No Degree) - Communication Studies
Kent State University
High School Diploma -
East Palestine High School
Similar Profiles
Gary FryeGary Frye
Sales Representative at Five9Sales Representative at Five9
Todd CadieuxTodd Cadieux
RVP Solution Consulting at Five9RVP Solution Consulting at Five9
Erin ParkerErin Parker
Account Manager at Five9Account Manager at Five9