Mandi Jones
Savannah,Ga
Summary
Hardworking professional with a quick-learning ability and a talent for adjusting to new environments. Great at acquiring new knowledge and effectively applying it. Passionate about learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Food Prep Cook, Expo, Hostess
BowTie BBQ
Savannah, GA
08.2022 - Current
- Prepared ingredients for daily menu, caterings, and food truck items.
- Maintained cleanliness of workstations and strictly adhered to food safety standards.
- Independent training of new staff on food prep techniques and safety protocols.
- Greeted and seated guests promptly upon arrival.
- Handled guest inquiries and resolved issues with professionalism.
- Trained new host staff on procedures and customer service standards.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Demonstrated strong interpersonal skills when interacting with customers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
Estimator
Maaco Enterprises Inc Maaco Auto Pntg Bodywork Ctr
Savannah, GA
08.2021 - 05.2022
- Evaluated auto damages and paint to prepare accurate cost estimates for services.
- Collaborated with clients to discuss desired appearance and payment timelines.
- Generated detailed reports outlining estimation processes and calculations.
- Assisted in training new estimators on company procedures and software tools.
- Inspected final project for quality purposes and insure customer satisfaction.
- Reviewed supplier quotes to determine best pricing for materials and labor.
Front Desk Clerk, Bartender, Safety officer
The Landings Club, Inc.
Savannah, Ga.
06.2015 - 07.2018
- Professionally answer phone calls to accommodate reservations for dining and events.
- Greet members and guests
- Assist members with dining and event reservations
- Seat members for dining
- Adequately make cocktails and beverages.
- Processed payments and maintained accurate billing records.
- Trained new staff on front desk procedures and policies.
- Investigated and expertly resolved customer complaints to improve satisfaction.
- Demonstrated strong interpersonal skills when interacting with customers and colleagues.
- Routinely conducted safety audits to identify potential hazards and risks to be rectified.
- Developed and implemented safety training programs to educate employees.
- Facilitated safety meetings to promote awareness and engagement among staff.
- Maintained records of safety inspections, training, and employee certifications.
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
Education
Bachelor of Science - Justice Studies, Sociology
Georgia Southern University
Statesboro, GaSkills
- Clerical work
- Team leader/officer
- Food preparation
- Computer/technological knowledge
- Problem solving
- Inventory management
- Health code compliance
- Guest services
- Quick-learning
- Workplace maintenance
- Customer service
- Efficient multitasking
- Dependable and reliable
References
- Miracle Anderson, Clubhouse Manager, Savannah,Ga. 912-628-0048
- Clifton Simpson, SFC U.S Army, Savannah, Ga. 912-656-1379
Timeline
Food Prep Cook, Expo, Hostess
BowTie BBQ
08.2022 - Current
Estimator
Maaco Enterprises Inc Maaco Auto Pntg Bodywork Ctr
08.2021 - 05.2022
Front Desk Clerk, Bartender, Safety officer
The Landings Club, Inc.
06.2015 - 07.2018
Bachelor of Science - Justice Studies, Sociology
Georgia Southern University