Mandi Lanier
Savannah,GA
Summary
Results-oriented Showroom Manager with expertise in operations management and customer engagement. Leverages strong communication and a detail-oriented approach to enhance client satisfaction and loyalty through personalized design consultations. Skilled in client management, design development, and team leadership, delivering exceptional service while guiding high-end clients in product selection.
Overview
29
29
years of professional experience
Work History
Showroom Manager
Timeless Interiors
Bluffton, SC
03.2026 - Current
- Managed daily showroom operations and maintained product displays.
- Guided customers in product selection and offered tailored design advice to enhance satisfaction.
- Trained new staff on showroom policies and customer service techniques.
- Collaborated with clients to understand design preferences and requirements.
- Assisted in selecting furniture, fixtures, and accessories for interior spaces.
- Conducted site visits to assess space and gather necessary measurements.
- Collaborated with team members to ensure a cohesive showroom atmosphere.
- Visited home sites to assess and fulfill customer needs.
- Managed multiple projects simultaneously while meeting tight deadlines set by clients.
- Maintained accurate specifications for each project.
- Provided strategic advice on space utilization to optimize client interiors and meet their specific needs.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
Client Care Coordinator
Ideal Image
Savannah, GA
10.2025 - 02.2026
- Coordinated client appointments and consultations for cosmetic procedures, enhancing client experience and engagement.
- Assisted clients with inquiries regarding services and treatment options.
- Managed client records using electronic health management systems.
- Collaborated with medical staff to ensure seamless service delivery.
- Educated clients about pre- and post-treatment care instructions.
- Scheduled follow-up appointments to ensure ongoing client care.
- Conducted regular follow-ups with clients, ensuring satisfaction with services and addressing any concerns promptly.
- Resolved client issues with knowledgeable and friendly service, fostering high customer satisfaction and loyalty.
- Assessed customer needs quickly and effectively.
Designer
Floor & Decor
Savannah, GA
09.2024 - 05.2025
- Designed innovative layouts for residential and commercial spaces.
- Created high-quality visual designs that are both aesthetically pleasing and intuitive for users.
- Developed innovative design concepts for flooring displays and installations that enhanced customer engagement.
- Designed innovative spaces that aligned with client visions and preferences.
- Collaborated with clients to understand preferences and needs.
- Researched current design trends to enhance store visual merchandising strategies.
- Created product designs in alignment with specifications.
- Achieved proficiency in Microsoft Office and Excel for effective project management.
- Salesforce CRM trained to track customer interactions and follow-ups.
- Ranked #3 in the USA for sales performance among Floor & Decor associates.
Assistant Manager
LL Flooring
Savannah, GA
05.2023 - 06.2024
- Coordinated daily store operations and customer service initiatives to enhance overall efficiency.
- Trained and mentored new team members on product knowledge and sales techniques.
- Analyzed sales reports to identify trends and inform strategic adjustments.
- Monitored employee attendance records, timekeeping, and payroll information.
- Redesigned warehouse layout to improve functionality and efficiency.
- Designed floor layouts for HGTV Dream Home to maximize aesthetic appeal.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure the smooth flow of operations.
Reservation Sales Specialist
The Olde Pink House
Savannah, Georgia
01.2021 - 01.2024
- Managed high-volume reservations and guest communication.
- Provided accurate information regarding reservations, availability, rates, packages, promotions, policies, and procedures.
- Resolved customer inquiries and issues with efficiency and professionalism, ensuring a positive experience.
- Served VIP and high-profile guests with discretion and professionalism.
- Coordinated special requests with relevant departments to enhance guest satisfaction.
- Assisted guests in planning special events and private dining experiences.
- Assisted customers with booking rooms for conferences, business trips, and leisure travel.
- Followed up with customers post-reservation to confirm satisfaction and address any concerns.
- Ensured compliance with all relevant health regulations concerning cleanliness standards.
Designer
Southern Pine Company of Georgia
Savannah, GA
07.2018 - 11.2020
- Designed visually appealing layouts for reclaimed hardwood flooring.
- Collaborated with clients to understand their style preferences and requirements.
- Guided customers in selecting flooring designs that align with their aesthetic preferences.
- Created unique furniture designs that reflect contemporary trends.
- Aligned design feasibility and production timelines through coordination with production teams.
- Attended industry events to stay updated on trends and emerging technologies in furniture design.
- Conducted design reviews to ensure compliance with company standards.
Manager
Polished Salon And Spa
Savannah, GA
10.2015 - 05.2018
- Managed daily operations of salon and spa services and staff.
- Oversaw scheduling and appointment management for optimal client flow.
- Trained and mentored team members on service techniques and customer care, improving service quality and client satisfaction.
- Coached and mentored team members to elevate job performance and enhance team collaboration.
- Resolved client concerns promptly to maintain high satisfaction levels.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed targeted marketing strategies that increased brand visibility and attracted new clients.
- Implemented inventory management processes to ensure product availability.
- Ensured compliance with health and safety regulations in the salon environment.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Assistant Manager
Excursions Unlimited Inc.
Savannah, GA
05.2001 - 02.2015
- Produced and photographed company catalog, enhancing brand visibility and driving sales growth.
- Designed and managed luxury excursions for large escorted tours, ensuring seamless travel experiences across all aspects.
- Trained and mentored new team members in travel knowledge and sales techniques, improving team competency.
- Assisted in managing daily store operations and customer service initiatives.
- Built partnerships with airlines, cruise lines, and other partners, facilitating the execution of meticulously planned travel experiences.
- Traveled globally to identify innovative concepts for luxury escorted tours while partnering with vendors and other service providers.
Owner/Operator
Salon Lanièr
Savannah, GA
07.1997 - 12.2000
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Developed marketing strategies that increased client acquisition and enhanced brand visibility.
- Developed marketing strategies to attract new clients.
- Cultivated positive relationships with clients to enhance loyalty.
- Supervised staff to deliver exceptional customer service and enhance client satisfaction.
- Trained new team members on salon procedures and standards.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Oversaw inventory management and supply ordering processes.
- Negotiated contracts with clients for products or services rendered by the company.
- Implemented health and safety protocols within the salon.
- Analyzed market trends and customer feedback to identify growth opportunities.
- Served as AVEDA platform artist, showcasing skills at industry events.
Education
Associate of Arts - Master Cosmetologist
International Academy of Cosmetology
Daytona Beach, FL02-1998
Associate of Arts - Photography
Southeastern School of Photography
Jacksonville, FL07-1997
Skills
- Visual merchandising
- Merchandising strategy
- Space planning
- Product selection
- Inventory management
- Sales strategy
- Salesforce CRM
- Client management
- Client consultations
- Design development
- Team leadership
- Staff training
- Customer engagement
- Attention to detail
- Communication skills
- Verbal communication skills
Accomplishments
- Ranked #3 in Sales in the USA - Floor & Decor
Timeline
Showroom Manager
Timeless Interiors
03.2026 - Current
Client Care Coordinator
Ideal Image
10.2025 - 02.2026
Designer
Floor & Decor
09.2024 - 05.2025
Assistant Manager
LL Flooring
05.2023 - 06.2024
Reservation Sales Specialist
The Olde Pink House
01.2021 - 01.2024
Designer
Southern Pine Company of Georgia
07.2018 - 11.2020
Manager
Polished Salon And Spa
10.2015 - 05.2018
Assistant Manager
Excursions Unlimited Inc.
05.2001 - 02.2015
Owner/Operator
Salon Lanièr
07.1997 - 12.2000
Associate of Arts - Master Cosmetologist
International Academy of Cosmetology
Associate of Arts - Photography
Southeastern School of Photography