Mandi Linville
Winston-Salem,NC
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations. Flexible hard worker ready to learn and contribute to team success.
Overview
29
29
years of professional experience
Work History
Department Manager/Bookkeeping Assistant
Home Depot
University, NC
05.2019 - Current
- Worked closely with sales associates to complete tasks.
- Followed all safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team, including cash management.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Supervised [Number] full-time and [Number] part-time employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Handled [Type] shift overstock, restocking and inventory control.
- Achieved net profit of [Number]% above [Year] sales plan.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Hospitality Manager
Chick-fil-A
Clemmons , NC
05.2017 - 06.2019
- Made and changed room assignments according to guest requirements.
- Collaborated with event coordinators to organize meetings and special events.
- Trained and mentored specialists in application of soft skills, guest recovery strategies and performance optimization techniques.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Worked with departments such as [Name] and [Name] to resolve guest issues and coordinate compensation.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Assisted guests at check-in, providing information on various services within the hotel.
- Provided end-of-month audits of resort to upper management as required.
- Managed team of four front desk agents, supervising personnel in issue resolution and [Type] process.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CNA
Clemmons Village 1
Clemmons, NC
06.2000 - 10.2002
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Used mobility devices to transport patients.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Delivered high level of care to every patient.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Assisted with adequate nutrition and fluid intake.
Front End Manger/Office Assistant
Food Lion
Lewisville , NC
02.1998 - 06.2000
- Documented and routed business correspondence to manage office paperwork.
- Greeted guests and offered beverages or services, maintaining exceptional customer satisfaction.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Education
High School Diploma -
Valley High School
Smithers, WV06.1995
Some College (No Degree) - Business
Garnet Career Center
Charleston, WVSkills
- Supply and inventory management
- Vendor management
- Staff development
- Departmental activities
- Training and mentoring
Timeline
Department Manager/Bookkeeping Assistant
Home Depot
05.2019 - Current
Hospitality Manager
Chick-fil-A
05.2017 - 06.2019
CNA
Clemmons Village 1
06.2000 - 10.2002
Front End Manger/Office Assistant
Food Lion
02.1998 - 06.2000
Some College (No Degree) - Business
Garnet Career Center
High School Diploma -
Valley High School