Open To Work
MANDI LUCAS
GREAT DESTINATIONS
Muncie,IN
Work Preference
Desired Job Title
Director of Global Experiences
Work Type
Full TimePart Time
Location Preference
Remote
Important To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefits401k matchStock Options / Equity / Profit Sharing
36
years of professional experience
A position where I can utilize and further enhance the skills and talents I have developed, offering security and room for advancement.
Work History
Director of Global Experiences
8 Years 4 Months- Customized International Travel
- Developed partnerships with preferred travel vendors to enhance client offerings.
- Strong Organization Skills
- Maintained Numerous Client Trips with a high level of efficiency.
- Strong Sales skills.
TRAVEL CONSULTANT
30 Years 5 Months- Designed customized tours for leisure travel, domestic and international.
- Maintained numerous client files, dealing with many different vendors.
- Organized group travel, assessing and meeting the needs of a large group.
- Sabre computer certified.
- Achievements:
- Increased sales yearly, accomplished set goals for years 1999-2006.
IN STORE TRAINER, FRONT END SUPERVISOR
1 Year- Employee training for cashiers and guest service desk.
- Placement of cashiers, and guest service desk employees.
- Trouble shooting, overrides, guest comments and complaints.
- GUEST SERVICE DESK: Exchanges, Refunds, check cashing, guest comments.
- CASHIER: Checking out customers.
- Achievements:
- Advanced quickly using strong leadership and training skills, easily adapting to different job responsibilities.
TRAVEL CONSULTANT
2 Years- Assisting clients with travel arrangements, domestic and international ticketing.
- Concentration on Corporate travel.
- Worldspan computer certified.
TRAVEL CONSULTANT
1 Year- Domestic ticketing and booking leisure travel.
- Filing, processing tickets, delivering to customers.
- System One computer certified.
SWITCHBOARD OPERATOR
1 Year- Responsible for handling multi-line switchboard for 200+ customers, many medical emergencies.
- Tracked daily calls, arranged doctors’ on-call service sheets.
FRONT DESK SUPERVISOR
1 Year- Handled all accounts receivable, including daily deposits.
- Interviewed and hired personnel.
- Extensive customer contact.
Education
- Travel Geography; Travel Guides- Air and Land; Domestic and International Ticketing; Travel Accounting; Selling Techniques for Retail, Corporate, Group, and Cruise Travel; Hands on Apollo Focalpoint Computer Training.
Skills
Strategic and Creative planning
Strong organization
Efficient
Goal setting
Issues resolution
Timeline
Director of Global Experiences
The Travel Agent Inc
02.2018 - CurrentRead More
TRAVEL CONSULTANT
GREAT DESTINATIONS
01.1996 - CurrentRead More
IN STORE TRAINER, FRONT END SUPERVISOR
MEIJER
01.1995 - 01.1996Read More
TRAVEL CONSULTANT
AAA TRAVEL AGENCY
01.1993 - 01.1995Read More
TRAVEL CONSULTANT
UNIGLOBE JOAN COOK TRAVEL
01.1992 - 01.1993Read More
SWITCHBOARD OPERATOR
MEDCO BUSINESS SERVICES
01.1991 - 01.1992Read More
FRONT DESK SUPERVISOR
SUPER 8 MOTELS
01.1990 - 01.1991Read More
MONROE CENTRAL JR SR HIGH SCHOOL
Read More
PRESCOTT SCHOOL FOR TRAVEL
from Travel Geography; Travel Guides- Air and Land; Domestic and International Ticketing; Travel Accounting; Selling Techniques for Retail, Corporate, Group, and Cruise Travel; Hands on Apollo Focalpoint Computer Training.
Read More
QUALIFICATIONS
- Strong sales skills. Ability to harmoniously deal with a wide variety of people.
- Very customer and quality service oriented.
- Exceptional organizational skills, with ability to accomplish high level of efficiency.
- Ability to build successful relationships on all business and customer levels.
- Extensive knowledge of the travel industry.