Summary
Overview
Work History
Education
Skills
Honors
Timeline
Generic

Mandi McCoy

Thompson's Station,TN

Summary

Experienced professional with strong organizational and relational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Extensive personal and professional experience in new home sales and design process.

Overview

Work History

Certified Premier FASTer Way Coach

FASTer Way To Fat Loss
2018 - Current
  • Lead clients through a 6-week digital fitness and nutrition program by providing education on science-backed strategies via live trainings and daily communication
  • Help clients overcome challenges, maintain a positive mindset, celebrate small wins, and continue progressing toward their goals
  • Respond quickly to client needs and questions to create an exceptional customer experience
  • Provide ongoing motivation and guidance as clients transition into a monthly VIP membership
  • Implement digital marketing techniques to generate qualified leads and increase engagement for client retention
  • Develop a coach team and mentor new coaches, providing personalized guidance and support

Manager, Team Lead, Administrative Assistant

Sterling Institutional Review Board
2008 - 2018
  • Promoted from Administrative Assistant to Manager throughout time with company
  • Acted as a liaison between clients and the IRB through prompt and clear communication
  • Managed all activities related to the review of informed consent form modifications and amendments, incoming safety reports, recruitment and retention materials, and continuing review reports
  • Reduced errors with meticulous attention to detail when preforming quality control reviews of client deliverables in accordance with established systems and regulations
  • Prepared and reviewed various sections of the IRB meeting minutes and agenda, generated approval documents, and created invoices
  • Managed, supervised, and performed annual job performance evaluations for the administrative staff positions that were direct reports
  • Conducted comprehensive candidate interviews and participated in the hiring, onboarding, and training of new team members

Leasing Consultant

Post Properties
2006 - 2008
  • Returned to Atlanta area and resumed Leasing Consultant responsibilities noted below

New-Home Sales Associate

Mitroff Group, Ltd.
2005 - 2006
  • Determined the needs of and formed relationships with prospective buyers
  • Delivered informative model home tours, highlighting unique features tailored to each customer
  • Assisted buyers in selecting ideal floor plans and choosing options and upgrades for their new homes based on their individual needs, preferences, and budget constraints
  • Increased customer satisfaction by effectively addressing and resolving new home-buyer concerns and questions
  • Completed the sale of a townhouse community and began selling high-end, single-family homes

Assistant Property Manager, Leasing Consultant

Post Properties
2002 - 2005
  • Worked simultaneously with Property Manager to successfully direct a 410-unit property
  • Collected, processed, and maintained careful records of $400,000 in monthly rent and other income
  • Projected monthly Net Operating Income and created goals for staff to maintain monthly budget
  • Assisted in the management of office staff and the delegation of responsibilities
  • Established strong, professional relationships with residents by addressing their needs and concerns on a daily basis and delivering exemplary service
  • Determined the needs of prospective residents and delivered informative property tours, highlighting unique amenities and features tailored to their needs
  • Prepared lease agreements and facilitated smooth move-ins for new residents
  • Negotiated and prepared lease renewals for current residents
  • Worked to grow business by marketing to locators and local businesses
  • Kept accurate records of all resident and potential resident correspondence and documentation
  • Contributed to the achievement of a community's "zero vacants" status
  • Achieved an average of 12 leases per month in first year with the company
  • Received other numerous awards and elevated title of Senior Leasing Consultant based on customer service, leasing numbers, rent growth, renewal percentages, and property inspection scores

Education

Bachelor of Science - Communication Disorders

Auburn University
Auburn, AL
2001

Skills

  • Excellent customer service
  • Dependable and responsible
  • Strong attention to detail
  • Friendly, positive attitude
  • Effective verbal and written communication
  • Ethics and integrity
  • Ability to multitask and remain organized
  • Flexible and adaptable

Honors

  • Phi Eta Sigma Honor Society
  • Phi Kappa Phi Honor Society
  • Golden Key Honor Society
  • Omicron Delta Kappa Honor Society

Timeline

Certified Premier FASTer Way Coach

FASTer Way To Fat Loss
2018 - Current

Manager, Team Lead, Administrative Assistant

Sterling Institutional Review Board
2008 - 2018

Leasing Consultant

Post Properties
2006 - 2008

New-Home Sales Associate

Mitroff Group, Ltd.
2005 - 2006

Assistant Property Manager, Leasing Consultant

Post Properties
2002 - 2005

Bachelor of Science - Communication Disorders

Auburn University

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Mandi McCoy