Mandi McKenzie
Grand Haven
Summary
Customer-focused Shift Leader with years of experience supporting teams and creating positive guest experiences. Known for clear communication, steady leadership, and a warm, welcoming approach that helps customers and coworkers feel comfortable and cared for.
Overview
6
6
years of professional experience
Work History
Shift Leader
The Pump House
12.2022 - 10.2025
- Supervised daily operations to ensure smooth workflow and adherence to safety standards.
- Assisted in training new team members on operational procedures and customer service expectations.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
- Adapted quickly to changing priorities during busy hours, maintaining speed and accuracy under pressure.
Shift Leader
Biggby Coffee
11.2020 - 10.2022
- Led daily operations during shifts, ensuring smooth workflow and team coordination.
- Trained new employees on drink preparation, POS systems, and company standards.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Maintained cleanliness and organization of work areas to comply with health regulations.
Hostess
The Kirby House
10.2019 - 11.2020
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of service.
- Managed reservations and waitlists, optimizing table turnover and guest satisfaction.
- Collaborated with servers and kitchen staff to coordinate food delivery and special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
Grand Haven High School
Grand Haven, MI01-2020
Some College (No Degree) -
Grand Rapids Community College
Grand Rapids, MISkills
- Positive attitude
- Attention to detail
- Customer service
- Adaptability
- Teamwork
- Time management
- POS system operation
- Effective communication
- Inventory management
Timeline
Shift Leader
The Pump House
12.2022 - 10.2025
Shift Leader
Biggby Coffee
11.2020 - 10.2022
Hostess
The Kirby House
10.2019 - 11.2020
High School Diploma -
Grand Haven High School
Some College (No Degree) -
Grand Rapids Community College