Mandi Mcwayne
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Working Solutions
02.2023 - Current
- An independent contractor answering inbound calls.
- Help customers book their stays and modify their reservations.
- Answer any questions that guests may have about the property and the area that they are going to.
- Engage with guests to find out what they are looking for in their stay and be able to provide the best options to the guests.
- Managing an average handle time of 6 Minutes.
Attractions- Internship
The Walt Disney Company
08.2021 - 12.2021
- Greet Guest onto the Attractions, Peter Pans Flight and It's A Small World
- Operate the two attractions
- Answer guest questions
- Make sure the area is clean and safe for everyone
- Needed to make sure the line was always moving to keep estimated quotas- Peter Pans Flight 800 guest per hour and Its A Small World 3000 guest per hour
- Needed to make sure the line was always moving to keep Guest satisfaction high
Research- Internship
Agroxenia
05.2021 - 07.2021
- Researching different digital tools that are used to promote business
- Designing different storytelling marketing ideas that can be use to help with ads and promoting the company to American travelers to Greece.
Front Desk- Internship
Hampton Inn Rome
05.2021 - 07.2021
- Make room keys
- Help with questions the guest may have throughout their stay
- Help housekeeping fold laundry when needed
- Make sure the Lobby is clean at all time
- Help with breakfast clean up and restock
Events and Community Service Coordinator
American Hotel and Lodging Association (AHLA)
08.2019 - 05.2020
- Attend all E-board meetings and members meetings
- Organized community service activities for the club
- Helped organize and run the Valentine's Dinner to raise funds for the club
Education
Bachelor of Science - Hospitality And Tourism Management
Rochester Institute of Technology
05.2022
Skills
- French-Basic
- Drivers license
- Google Suite- Docs, Slides, Sheets
- Microsoft- Word, PowerPoint, Excel
- Real estate license
- Life insurance license
- Customer relations
- Scheduling
- Excellent customer service
- Company guidelines and procedures
- Organization
- Zoom
- WebEx
- Travel itinerary planning
- Active listening
Timeline
Customer Service Representative
Working Solutions
02.2023 - Current
Attractions- Internship
The Walt Disney Company
08.2021 - 12.2021
Research- Internship
Agroxenia
05.2021 - 07.2021
Front Desk- Internship
Hampton Inn Rome
05.2021 - 07.2021
Events and Community Service Coordinator
American Hotel and Lodging Association (AHLA)
08.2019 - 05.2020
Bachelor of Science - Hospitality And Tourism Management
Rochester Institute of Technology
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