Mandi Mcwayne
Customer Service
Bowman,SC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Working Solutions
02.2023 - Current
- Company Overview: An independent contractor answering inbound calls
- Help Customers book their stays and modify their reservations
- Answer any questions that may have about the property and area the guest is staying are
- Engage with guest to find out what they are looking for in there stay and be able to provide the best options to the guest
- Responded to customer requests for products, services, and company information.
Attractions
The Walt Disney Company
08.2021 - 12.2021
- Greet Guest onto the Attractions, Peter Pans Flight and It's A Small World
- Operate the Attractions
- Answer Guest Questions
- Load Guest onto the Attractions
- Make sure the area is clean and safe for everyone
- Needed to make sure the line was always moving to keep estimated quotas for amount of Guest riding per hour
- Needed to make sure the line was always moving to keep Guest satisfaction high
Research
Agroxenia
05.2021 - 07.2021
- Researching different digital tools that are used to promote business
- Coming up with different storytelling ideas that Agroxenia could apply
- Designing storytelling marketing ideas to promote American travelers to Greece
Front Desk
Hampton Inn Rome
05.2021 - 07.2021
- Make room keys
- Help with questions the guest may have
- Help housekeeping
- Make sure the Lobby is clean after breakfast
Events and Community Service Coordinator
American Hotel and Lodging Association (AHLA)
08.2019 - 05.2020
- Attend all E-board meetings and members meetings
- Organized community service activities for the club
- Helped organize and run the Valentine's Dinner
Education
Bachelor of Science - Hospitality And Tourism Management
05.2022
- Dean's List Spring 2020, Fall 2020, Spring 2021, Spring 2022
Skills
- French-Basic
- Drivers License
- Google Suite- Docs
- Google Suite- Slides
- Google Suite- Sheets
- Microsoft- Word
- Microsoft- PowerPoint
- Microsoft- Excel
- Real Estate License
- Life Insurance License
- Customer relations
- Scheduling
Awards
- Dean's List Spring 2020
- Dean's List Fall 2020
- Dean's List Spring 2021
- Dean's List Spring 2022
Timeline
Customer Service Representative - Working Solutions
02.2023 - Current
Attractions - The Walt Disney Company
08.2021 - 12.2021
Research - Agroxenia
05.2021 - 07.2021
Front Desk - Hampton Inn Rome
05.2021 - 07.2021
Events and Community Service Coordinator - American Hotel and Lodging Association (AHLA)
08.2019 - 05.2020
Rochester Insitute of Technology - Bachelor of Science, Hospitality And Tourism Management
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