Summary
Overview
Work History
Education
Skills
Timeline
Generic

LARISSA PODVYNE

Anaheim,USA

Summary

Results-driven professional with extensive experience in customer service and call center operations. Fluent in multiple languages, effectively fostering relationships with clients and teams. Recognized for adaptability and problem-solving in fast-paced environments, ensuring high service standards and enhancing customer experiences.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Raleys
Sacramento, USA
03.2016 - 11.2018
  • Handled customer requests for products and services efficiently.
  • Advised and assisted customers, addressing specific needs and preferences.
  • Facilitated store operations by assisting customers with purchases and inquiries.

Call Center Customer Service Agent

TELMA
Antananarivo, Madagascar
10.2007 - 12.2015
  • Delivered exceptional customer service in a high-volume call environment, resolving inquiries and complaints efficiently
  • Collaborated with team members to enhance communication strategies, boosting customer satisfaction
  • Collaborated with team members to improve communication strategies and increase customer satisfaction

Junior consultant

ATW consultant
Antananarivo , Madagascar
06.2006 - 04.2007
  • Engaged young children in games, puzzles, and reading to foster cognitive development and creativity.
  • Organized and maintained a clean play environment to promote safety and facilitate enjoyable activities.
  • Prepared nutritious, age-appropriate snacks and meals to support healthy eating habits.

Child Care Helper

Oceana Hotel De France
Antananarivo, Madagascar
03.2005 - 05.2006
  • Delivered customer service in high-volume call environment, resolving inquiries and complaints to enhance customer experience
  • Collaborated with team members to develop communication strategies, contributing to increased customer satisfaction
  • Responded to customer requests with professionalism, providing tailored solutions and recommendationss

G.O Child Care Coordinator

Club Med
Vitel, FRANCE
01.2001 - 11.2004
  • Oversaw all activities with the children to ensure smooth operations.
  • Welcome, build confidence and take charge of children aged 4 to 17.
  • Accompany and supervise children in the resort's various sporting and creative activities.

Education

B.A.F.A - french Diploma of Entertainer For Kids

France
07-2000

High School Diploma -

Institution Sainte Famille
Madagascar
06-1997

Skills

  • Friendly Customer Service Oriented
  • Email communication
  • Customer service
  • Conflict resolution
  • Basic Email & Typing Skills
  • French, English, Malagasy

Timeline

Customer Service Representative

Raleys
03.2016 - 11.2018

Call Center Customer Service Agent

TELMA
10.2007 - 12.2015

Junior consultant

ATW consultant
06.2006 - 04.2007

Child Care Helper

Oceana Hotel De France
03.2005 - 05.2006

G.O Child Care Coordinator

Club Med
01.2001 - 11.2004

B.A.F.A - french Diploma of Entertainer For Kids

High School Diploma -

Institution Sainte Famille
LARISSA PODVYNE