Summary
Overview
Work History
Skills
Awards
Timeline
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Mandi Porcelli

Professional Wait Staff
Chicago,IL

Summary

Motivated customer service professional with extensive experience in effectively managing high workloads in fast-paced environments. Skilled at satisfying customers and driving repeat business through constructive collaboration with both front and back-of-house teams. Dedicated to providing friendly and efficient support to meet diverse needs.

Overview

15
15
years of professional experience

Work History

Rooftop Server

Upstairs at The Gwen Hotel
04.2021 - Current
  • Maintain knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
  • Answer customer inquiries about menu items and provide recommendations
  • Provide exceptional customer service by addressing and resolving guest concerns or complaints
  • Keep food service and preparation areas clean and organized
  • Support server assistants with table-cleaning during high-volume shifts
  • Trained new server hires on proper protocols and procedures followed at establishment
  • Communicate professionally with customers, colleagues, and supervisors
  • Follow safety, sanitization and food handling guidelines

Server

Giordano's on Rush
03.2023 - 01.2024
  • Provided exceptional customer service by addressing and resolving guest concerns or complaints
  • Supported bussers with table-cleaning during high-volume shifts
  • Listened to guest needs and responded promptly for personalized service
  • Kept food service and preparation areas clean and neat
  • Communicated professionally with customers, colleagues, and supervisors
  • Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
  • Answered customer inquiries about menu items and provided recommendations

Men's Personal Stylist/Sales Professional

Bloomingdale's
10.2016 - 11.2020
  • Maintained frequent clientele
  • Coordinated special event dressing, including weddings, parties, and red-carpet appearances
  • Maintained up-to-date knowledge of industry news, runway collections, and designer launches
  • Provided guidance on garment fit, fabric choice, and color coordination
  • Analyzed seasonal trends and incorporated them into client recommendations
  • Established professional relationships with vendors to secure exclusive discounts for clients

Hostess

Volare Restaurant
04.2014 - 09.2016
  • Maintained seating charts to optimize station rotations
  • Greeted guests upon arrival and escorted them to their tables
  • Trained new hostesses on restaurant procedures and policies
  • Monitored dining room capacity to ensure optimal guest experience
  • Maintained cleanliness of hostess stand, lobby area, and menus
  • Answered phone calls and provided information on menu items, specials, and operating hours
  • Operated cash register for take-out orders or gift card purchases when needed

Sales Associate

American Apparel
08.2010 - 08.2013
  • Maintained frequent clientele
  • Acquired extensive knowledge of products and services offered at store
  • Processed returns, exchanges, and refunds in accordance with company policies
  • Built rapport with customers by offering friendly, welcoming environment in store
  • Promoted current sales promotions and special offers to increase revenue
  • Assisted customers in finding suitable products according to their needs
  • Replenished stock levels on shelves as needed during business hours
  • Created eye-catching merchandise displays to attract customer attention

Skills

  • Adaptive
  • Responsible
  • Independent
  • Reliable
  • Team Leader
  • Problem Solving
  • Verbal Communication
  • Time management
  • Hospitality service expertise
  • Strong work ethic

Awards

  • Employee of the Month, 04/01/23, at The Gwen Hotel
  • General Managers Club award, 2017, Received for regularly exceeding expected sales goals at Bloomingdale's
  • Highest ranking seller in Chicago district, 2010-2012, at American Apparel

Timeline

Server

Giordano's on Rush
03.2023 - 01.2024

Rooftop Server

Upstairs at The Gwen Hotel
04.2021 - Current

Men's Personal Stylist/Sales Professional

Bloomingdale's
10.2016 - 11.2020

Hostess

Volare Restaurant
04.2014 - 09.2016

Sales Associate

American Apparel
08.2010 - 08.2013

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Mandi PorcelliProfessional Wait Staff