Mandi Smith
Hooks
Summary
Human Resources Professional with 20+ years of experience in establishing, managing and supporting HR objectives and strategies.
Overview
2027
2027
years of professional experience
Work History
Firm Administrator
Lee & Smith, PLLC
Texarkana, TX
09.2021 - Current
- Assisted in financial reporting and budgeting processes to support strategic decision-making.
- Assisted in the development of company policies and procedures to maintain compliance with industry standards and regulations.
- Oversaw recruitment processes to attract top talent for key positions within the company.
- Managed financial tasks such as budgeting, expense tracking, and invoicing to ensure fiscal responsibility within the firm.
- Maintained personnel records and updated internal databases to support document management.
- Completed bi-weekly payroll for 9-10 employees.
- Managed office operations to ensure compliance with legal standards and firm policies.
- Evaluated office processes, recommending improvements to maximize efficiency and effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Director of Human Resources
LifeNet, Inc.
Texarkana, TX
05.2007 - 07.2021
- Developed and implemented HR policies aligned with organizational goals.
- Collaborated with senior leadership to align HR initiatives with business objectives.
- Managed employee relations, resolving conflicts and promoting a positive workplace culture.
- Oversaw compliance with labor laws and regulations, ensuring organizational adherence.
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
- Structured compensation and benefits according to market conditions and budget demands.
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Processed employee claims involving performance issues and harassment.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Managed the HR budget with fiscal responsibility, making cost-effective decisions while maintaining quality services for employees.
Human Resources Assistant
Texas A&M University - Texarkana
Texarkana, TX
2002 - 05.2007
- Assisted in recruitment processes, coordinating interviews and managing candidate communications.
- Supported onboarding initiatives, ensuring new employees received necessary training materials and resources.
- Maintained employee records in HRIS, ensuring data accuracy and compliance with university policies.
- Facilitated benefits administration by providing staff with information on available options and enrollment procedures.
- Conducted exit interviews to gather feedback, identifying areas for improvement in retention strategies.
- Collaborated with HR team on policy updates, ensuring alignment with university regulations and best practices.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Managed confidential employee records, safeguarding personal and professional information.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Responded to employee inquiries regarding benefits and other HR topics.
- Created job descriptions on boards for vacant jobs.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
- Checked references for potential candidates.
- Assisted with creating employee handbooks and manuals.
Human Resources Assistant
Texas Department Of Criminal Justice - Telford Unit
New Boston, TX
2001 - 2002
Education
BBA - Business Administration
Texas A&M University - Texarkana
Texarkana, TX2001
Skills
- Benefits administration
- Compliance management
- Records management
- Human resources administration
- Performance evaluation
- Employee relations
- Payroll management
- Background checks
- Internal communications
- Exit interviews
- Compensation strategy
- HR policy development
- Interviewing techniques
- Workers' compensation oversight
- Staff management
- Benefits and compensation management
- Recordkeeping
- Microsoft office proficiency
- Employee onboarding
- Recruitment and selection
- New employee orientation
- Online position posting
- HR leadership
- Grievance handling and redressal
- Unemployment claims management
- Employee support
- MS office
Timeline
Firm Administrator
Lee & Smith, PLLC
09.2021 - Current
Director of Human Resources
LifeNet, Inc.
05.2007 - 07.2021
Human Resources Assistant
Texas A&M University - Texarkana
2002 - 05.2007
Human Resources Assistant
Texas Department Of Criminal Justice - Telford Unit
2001 - 2002
BBA - Business Administration
Texas A&M University - Texarkana