Mandi Speakman

Responded to ocular emergencies across 11 locations, involving 36 providers.

Analyzed urgency of symptoms to determine emergency care needs.

Facilitated communication with clinics through dialpad and teams chat.

Operated and maintained scheduling systems on three distinct EHR platforms.

Comprehended protocols for various clinics and providers.

• Enhanced staff productivity through effective training programs and performance management strategies.
• Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
• Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
• Recruited trained, and mentored new techncians, fostering their professional development within the organization.
• Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
• Communicated effectively with staff members, physicians, departments, and patients, employing active listening and interpersonal skills, fostering a collaborative work environment.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Regularly evaluated employee performance and provided feedback.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Managed up to 16 employees with various personalities and from different cultures for a multi-physician practice.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members with the assistance of our clinical trainer.
• Implemented new policies and educated staff on changes.
• Handled job duties for staff members which were unavailable or out of office.
• Selected, promoted and terminated staff members.
• Personally created SOPs and implemented them with my team and clinic.
• Handled employee call outs, PTO requests and last minute schedule changes.
• Maintained equipment repairs and preformed minor equipment repairs.
• Assisted with retina medication inventory and ordering through RetinaOS.
• Played a large role in the engagement committee to ensure positive morale. Helped organize events for all departments.
• Assisted our PSC with product representatives by organizing lunches for the providers and staff.
• Responsible for ordering office supplies and some medical supplies for the clinic.

• Enhanced staff productivity through effective training programs and performance management strategies.
• Created a safe work environment by enforcing workplace safety policies and conducting regular risk assessments.
• Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
• Recruited trained, and mentored new techncians, fostering their professional development within the organization.
• Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
• Communicated effectively with staff members, physicians, departments, and patients, employing active listening and interpersonal skills, fostering a collaborative work environment.
• Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
• Regularly evaluated employee performance and provided feedback.
• Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
• Managed up to 16 employees with various personalities and from different cultures for a multi-physician practice.
• Delivered effective onboarding and training to new and existing employees and cross-trained staff members with the assistance of our clinical trainer.
• Implemented new policies and educated staff on changes.
• Handled job duties for staff members which were unavailable or out of office.
• Selected, promoted and terminated staff members.
• Personally created SOPs and implemented them with my team and clinic.
• Handled employee call outs, PTO requests and last minute schedule changes.
• Maintained equipment repairs and preformed minor equipment repairs.
• Assisted with retina medication inventory and ordering through RetinaOS.
• Played a large role in the engagement committee to ensure positive morale. Helped organize events for all departments.
• Assisted our PSC with product representatives by organizing lunches for the providers and staff.
• Responsible for ordering office supplies and some medical supplies for the clinic.

• COA obtained 4/23/2019. Certification renewed in April 2022 and April 2025.
• Frequently preformed Ocular Coherence Tomography (OCT) imaging for both retina and glaucoma specialists.
• Preformed Optos imaging when necessary.
• Preformed IOL measurements, using the Argos per providers preferences prior to cataract surgery.
• Preformed Auto refraction when necessary.
• Preformed the Welch Allen on children
• Filled Lidocaine syringes to be used for retina injections.
• Preformed Immersions when necessary for the corneal and cataract specialists.
• Preformed cell count reading on the specular microscopy when necessary.
• Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
• Maintained a clean and organized workspace, ensuring compliance with infection control standards.
• Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
• Documented patient medical history and information utilizing Nextgen with commitment to accuracy.
• Assisted ophthalmologists and Optometrists in providing quality care by preparing patients for examination.
• Administered ophthalmic drops, focusing on patient comfort.
• Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
• Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
• Participated in continuing education programs (JCAHPO) to stay current on industry advancements and best practices in ophthalmic assistance.
• Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
• Operated and maintained ophthalmic equipment in alignment with safety procedures.
• Enhanced patient comfort during comprehensive eye exams by providing clear instructions and compassionate support throughout their visit.
• Increased patient satisfaction by addressing concerns and answering inquiries regarding eye health.
• Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
• Aided visually impaired patients by recommending appropriate low-vision aids based on their specific needs and abilities. Worked as an assistant to a low vision specialist for 4 years.
• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
• Used manual Lensometer to measure and record lens power of existing prescription glasses.
• Preformed trial frame refractions when requested by the provider.
• Frequently transpose minus and plus cylinder prescriptions.
• Measured and recorded color vision testing, glare (BAT) testing.
• Preformed prism measurements for patients with complaints of diplopia and stabismus.
• Assisted the provider in interpreting test results from OCTs, Optos and HVF.
• Assisted in filling out Driver License forms for patients, prior to the doctors signature.
• Performed visual field testing such as Humphrey Visual Field and Humphrey Matrix to measure patients' peripheral vision to determine any visual field loss and early detection of glaucoma.
• Identified issues during preliminary exam and addressed concerns with physician.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Cleaned or sterilized ophthalmic or surgical instruments.
• Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
• Accompanied physicians through day in fast-paced, stressful environments.
• Assisted in the training of new scribes, sharing best practices for efficient documentation and communication with medical staff.
• Frequently sent in electronic medication request by the providers. Also renewed medication refills.
• Assisted in the training of new technicians for multiple providers.
• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
• Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
• Selected appropriate ICD-10 and CPT codes for records and billing purposes.
• Created assessment and plans during patient visits.
• Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
• Collaborated with team members to share knowledge and keep workflow moving smoothly.

• Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
• Performed thorough medical history assessments as part of the pre-examination process for new patients.
• Assisted in training new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
• Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
• Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
• Frequently preformed refractions in plus cylinder to obtain an updated glasses prescription.
• Conducted tonometry testing to measure pressure inside patient's eye using the Goldmann and Tonopen
• Conducted Humphrey Visual Field and Matrix Testing when ordered.
• Used Manual Lensometer to measure and record lens power of existing prescription glasses.
• Measured and recorded visual acuity and color vision testing.
• Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
• See job duties under COA and Scribe.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.

• Thrived to make monthly sales goals while working closely on a team and individually.
• Responsible for opening and closing the store when assigned to.
• Participated in jewelry events when the store was hosting them.
• Evaluated jewelry for trade in value.
• Held the certification of a GIA Dimontologist while employed.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.