Mandi Viergutz

• Processed applications to establish eligibility for energy assistance over the phone with clients throughout the state of Wisconsin.
• Offered compassionate and attentive guidance to clients applying for energy assistance.
• Explained eligibility requirements, application details, next steps, and applicants' legal rights
• Maintained up-to-date knowledge of changes in required information per state guidance.

• Took incoming and made outbound calls for Commercial and Direct Loan borrowers

• Aided borrowers with their past due account by taking payment or applying deferment or forbearance to bring account current and postpone payments for predetermined amount of time

• Aided borrowers with other payment options through term based or Income Driven repayment plans

• Took payments over phone

• Sending requested documentation based on borrower's correspondence preferences

• Discussed various loan forgiveness options based on borrower's qualifications

• Followed federal privacy laws when talking to third parties about borrowers' student loan accounts

• Kept up to date on changes within student loan industry and internal procedures and processes

• Navigated numerous systems to answer borrowers' questions and requests

• Assisted with patient intake
• Created labels for patient specimens
• Registered patients for testing on site
• Performed quality control of patient specimens prior to sending to lab for testing

• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Completed clerical tasks such as filing, copying and distributing mail.
• Interacted with customers by phone, email or in-person to provide information.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Delivered clerical support by handling range of routine and special requirements.

• Acquired strong working knowledge of loan consolidation which resulted in being promoted from specialist to analyst
• Helped establish and updated procedures and processes for department
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

• Worked directly with borrowers, schools, and third-party companies via phone and email.

• Carried out a variety of tasks created to aid in the processing of student loan consolidation applications including the processing of Income Driven Repayment applications

• Processed Borrowers' Income Driven Repayment applications following both Department of Education and company guidelines

• Called references listed on students' master promissory notes to obtain new demographic information

• Utilized multiple programs to note borrowers' accounts with updated demographic information