Mandi Wilcox

Customer service, Checking in and out customers, tieing orders to trailers, email communication, answering phones, yard coordination with a hostler, data entry , troubleshooting.

Customer service. Checking in and out customers, tieing orders to trailers, email and phone communication with customers, yard coordination working with a hostler, data entry, handing out work for forklift drivers and assisting them with any issues. Troubleshooting.

• Scheduling inbound and outbound appointments for customers. I have knowledge with WMS. SAP. Excell. PowerPoint. Teams. Red Prarie System. I would Communicate via email/zoom/phone with customers. Troubleshooting. Calling carriers to verify information for loads. Data entry. Coordinate with management to provide the best service for customers.

• Run a crew of between 8 to 20 people building Gatorade pallets and food displays. Collect lot codes and complete paper work for orders. Coordinate with supervisors to insure best quality for customers orders.