Latasha Allen
COLUMBIA (RICHLAND COUNTY), SC 29229,SC
Summary
Top producing sales professional and expert in food service industry. Dynamic communicator who consistently exceeds goals and company expectations with solid experience. Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Agent
Charter Spectrum
West Columbia, SC
10.2022 - 12.2023
- Advised customers on product availability, pricing structure and payment terms.
- Implemented best practices in order to optimize operational efficiency within the team.
- Used change methodologies to increase sales and led projects for increased productivity.
- Resolved customer complaints regarding sales and service.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Ensured accuracy of customer data entered into the system.
- Processed orders, invoices and payments accurately and efficiently.
Warehouse Worker
Amazon Fulfillment (Amazon.com)
Columbia, SC
10.2020 - 07.2021
- Picked, packed, and shipped fulfilled orders to the consumer worldwide
Manager
Captain D's Seafood Restaurant
North Augusta, SC
05.2018 - 09.2020
- Ran a crew according to captain ds protocol for a full shift daily
Education
Bachelor of Science - Criminal Justice
Strayer University
Columbia, SC05-2027
Associate in Computer Science -
Southern Union State Community College
03.2007
Skills
- Operations (5 years)
- Inventory (2 years)
- Training (2 years)
- Scheduling (2 years)
- Microsoft Word (10 years)
- Word (10 years)
- Inventory Management (2 years)
- Team Building (2 years)
- Restaurant Management (2 years)
- Materials handling (Less than 1 year)
- Leadership (2 years)
- Order Picking (Less than 1 year)
- Report writing (2 years)
- Contract Negotiations
- Marketing Management
- Sales Closing
- Professional Networking
- Product Sales
- Problem-Solving Skills
- Sales Strategy Development
- Resolving Customer Issues
- Customer Service Abilities
- Ensuring Customer Satisfaction
- Critical Thinking
Certification
ServSafe, 12/01/18, 12/01/24, Restaurant standard certificate
Assessments
- Conscientiousness, Highly Proficient, 10/01/19, Tendency to be well-organized, rule-abiding, and hard-working.
- Warehouse associate, Proficient, 09/01/20, Assesses the tendencies that are important for success in warehouse roles
- Work style: Reliability, Familiar, 09/01/20, Tendency to be dependable and come to work
- Security guard skills, Proficient, 08/01/20, Assessing risks, enforcing security standards, and handling complaints.
- Basic attention to detail, Completed, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Agent
Charter Spectrum
10.2022 - 12.2023
Warehouse Worker
Amazon Fulfillment (Amazon.com)
10.2020 - 07.2021
Manager
Captain D's Seafood Restaurant
05.2018 - 09.2020
Bachelor of Science - Criminal Justice
Strayer University
Associate in Computer Science -
Southern Union State Community College