Latasha Allen
Columbia,SC
Summary
Top producing sales professional and expert in food service industry. Dynamic communicator who consistently exceeds goals and company expectations with solid experience. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Agent
Charter Spectrum
10.2022 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Established strong customer relationships, building recommendations and loyalty.
- Processed customer orders quickly and accurately for timely delivery.
- Advised customers about new products and assisted customers in determining best [Type] product for needs.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Machine Operator
Constantia
08.2021 - 10.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Replenished materials and supplies as needed to maintain production.
Warehouse Worker
Amazon Fulfillment (Amazon.com)
10.2020 - 07.2021
- Picked, packed, and shipped fulfilled orders to the consumer worldwide
Manager
Captain D's Seafood Restaurant
05.2018 - 09.2020
- Ran a crew according to captain ds protocol for a full shift daily
Education
Bachelor of Science - Criminal Justice
Strayer University
Columbia, SC06.2027
Associate in Computer Science -
Southern Union State Community College
Opelika, AL03.2007
Skills
- Operations (5 years)
- Inventory (2 years)
- Training (2 years)
- Scheduling (2 years)
- Microsoft Word (10 years)
- Word (10 years)
- Inventory Management (2 years)
- Team Building (2 years)
- Restaurant Management (2 years)
- Materials handling (Less than 1 year)
- Leadership (2 years)
- Order Picking (Less than 1 year)
- Report writing (2 years)
Certification
ServSafe, 12/01/18, 12/01/24, Restaurant standard certificate
Assessments
- Conscientiousness, Highly Proficient, 10/01/19, Tendency to be well-organized, rule-abiding, and hard-working.
- Warehouse associate, Proficient, 09/01/20, Assesses the tendencies that are important for success in warehouse roles
- Work style: Reliability, Familiar, 09/01/20, Tendency to be dependable and come to work
- Security guard skills, Proficient, 08/01/20, Assessing risks, enforcing security standards, and handling complaints.
- Basic attention to detail, Completed, 07/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Agent
Charter Spectrum
10.2022 - Current
Machine Operator
Constantia
08.2021 - 10.2022
Warehouse Worker
Amazon Fulfillment (Amazon.com)
10.2020 - 07.2021
Manager
Captain D's Seafood Restaurant
05.2018 - 09.2020
Bachelor of Science - Criminal Justice
Strayer University
Associate in Computer Science -
Southern Union State Community College