Mandie Rollins
Chicago,IL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve objectives and maintain positive environment.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
Melrose Park, IL
07.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Travel Psychiatric Technician
Aya Healthcare
01.2024 - Current
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Psychiatric Technician
Texas Children Hospital
Houston, TX
10.2023 - 03.2024
- Charted on each patient daily.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Enhanced therapeutic environment, maintaining clean and safe living space for patients.
- Increased patient engagement by introducing therapeutic activities tailored to individual needs.
- Reduced incidents of aggressive behavior by implementing de-escalation techniques.
Cashier Supervisor
LA Crawfish
Katy, TX
05.2022 - 05.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Office Manager
Impireum Psychiatric Group
Katy, TX
04.2021 - 05.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Sales Associate
Orangetheory Fitness
03.2018 - 2020
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
Education
High School Diploma -
Alice High School
Alice, TXNRCMA In Clinical Medical Assisting -
College of Healthcare Professionals
Houston, TXSkills
- Bilingual (Spanish)
- Teamwork and collaboration
- Time management
- Reliable and punctual
- Exceptional customer service
- Conflict resolution
Timeline
Delivery Driver
Amazon
07.2025 - Current
Travel Psychiatric Technician
Aya Healthcare
01.2024 - Current
Psychiatric Technician
Texas Children Hospital
10.2023 - 03.2024
Cashier Supervisor
LA Crawfish
05.2022 - 05.2023
Office Manager
Impireum Psychiatric Group
04.2021 - 05.2023
Sales Associate
Orangetheory Fitness
03.2018 - 2020
High School Diploma -
Alice High School
NRCMA In Clinical Medical Assisting -
College of Healthcare Professionals