Summary
Overview
Work History
Skills
Timeline
Generic

Mando Hernandez

Covina,CA

Summary

Dynamic professional with a proven track record at Disneyland Resort, excelling in customer service and organizational skills. Expert in enhancing guest experiences and maintaining high safety standards. Demonstrated ability to adapt quickly and solve problems creatively, ensuring seamless operations. Skilled in guest assistance and emergency evacuation procedures, contributing to a positive and safe environment.Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Entertainment Costuming

Disneyland Resort
07.2024 - Current
  • Enhanced costume quality by conducting thorough inspections and making necessary repairs.
  • Maintaining organization in venue by organizing costumes by sizes and by characters.
  • Maintaining clean workspace by assisting with strike and placing all flammables in flammable cabinet.
  • Maintaining costumes in good condition by quality checking, Using our care and feeding guide, and writing up any repairs on costumes, shoes or accessories.
  • Adapted quickly to changing show requirements, demonstrating flexibility under pressure.
  • Provided exceptional customer service to performers, addressing their needs promptly and professionally.
  • Contributed positively to team morale by maintaining a professional attitude even during stressful periods.
  • Adjusted clothing once performer was dressed, making sure all garments fit properly and looked perfect.

Ride Operator

Disneyland Resort
06.2018 - 07.2024
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.

Dental Assistant

Smiles Dental Clinic
03.2016 - 02.2018
  • Prepared patient x-rays and images for dentist review.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sterilized rooms and prepped equipment and instruments for 24 procedures daily.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Skills

  • Guest Greeting
  • Guest Assistance
  • Customer service expertise
  • Emergency evacuation procedures
  • Time Management
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Creative Problem-Solving
  • Self Motivation

Timeline

Entertainment Costuming

Disneyland Resort
07.2024 - Current

Ride Operator

Disneyland Resort
06.2018 - 07.2024

Dental Assistant

Smiles Dental Clinic
03.2016 - 02.2018

Similar Profiles

CREATE PROFILE
Mando Hernandez