MARISOL ANDRADE
Mansfield,TX
Summary
Motivated professional with extensive experience in warehouse operations and logistics. Proven track record in managing inbound workflows, resolving supply chain discrepancies, and leading teams to enhance accuracy and efficiency in high-volume distribution environments.
Overview
13
13
years of professional experience
Work History
Inbound Coordinator / Manager
Ariat (Haslet & Ace Locations)
Haslet, TX
12.2023 - Current
- Direct and manage all inbound operations, receiving workflows, and inventory intake across two high-volume distribution centers (Ariat Haslet and Ariat Ace).
- Lead receiving teams in unloading, inspecting, verifying, and logging all inbound cargo, ensuring strict adherence to safety standards and operational SOPs.
- Direct dock scheduling, carrier drop-offs, container staging, and labor allocation to maximize daily receiving throughput and storage capacity.
- Utilize Enterprise Warehouse Management Systems (WMS) to track incoming freight, process receipts, maintain real-time visibility, and ensure total inventory accuracy across both facilities.
- Oversee end-to-end international freight and overseas container shipments, ensuring customs compliance, proper documentation, and seamless port-to-warehouse delivery.
- Resolve logistics bottlenecks, shipping discrepancies, damages, and transit delays through direct coordination with freight forwarders, ocean carriers, and internal supply chain leadership.
- Resolved discrepancies and issues during the ordering process, enhancing operational efficiency and accuracy.
- Monitored customer feedback to improve service levels and enhance customer satisfaction.
Customer Service Representative
SWS Warehouse Cold Storage
Fort Worth, TX
01.2024 - 2025
- Delivered customer service to clients, carriers, and warehouse staff, resolving inquiries and providing shipment updates to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers by addressing inquiries about cold storage services, ensuring accurate information and support.
- Schedule and coordinate daily pickup and delivery appointments for temperature-controlled products, maintaining cold chain integrity.
- Maintain accurate records of orders, appointments, and communications using warehouse management software.
- Manage billing and invoicing processes for incoming and outgoing loads with high precision.
- Processed incoming orders and coordinated inventory availability.
- Managed documentation for shipping and receiving of goods.
- Led daily safety meetings as Safety Team leader, promoting hazard awareness and ensuring compliance with OSHA standards.
Inbound Problem Solver
Walmart Distribution Center
Fort Worth, TX
11.2020 - 12.2023
- Performed root cause analyses on recurring inbound issues, recommending process improvements that streamlined operations.
- Resolved inbound inventory issues, addressing labeling errors, product damage, and quantity discrepancies to maintain accuracy.
- Collaborated across shipping, receiving, and quality control departments to maintain streamlined warehouse operations.
- Trained new associates on problem-solving, safety, and inventory procedures to ensure adherence to best practices.
- Operated RF scanners, forklifts, and warehouse equipment to assist in resolving inventory and logistics challenges.
Machine Operator
Micro Mold & Plastics
03.2014 - 04.2018
- Operated injection molding machines to produce high-quality plastic components according to exact specifications.
- Operated injection molding machines to produce plastic components efficiently.
- Monitored machine performance and adjusted settings for optimal production.
- Conducted visual and dimensional inspections of molded parts, ensuring strict adherence to quality standards.
- Documented production data accurately for tracking and reporting purposes.
Education
General Educational Development (GED) -
11-2011
Skills
- Logistics management
- Customs compliance
- Warehouse operations
- Warehouse systems
- Software proficiency
- Operations leadership
- Issue resolution
- Team management
- Staff training
Timeline
Customer Service Representative
SWS Warehouse Cold Storage
01.2024 - 2025
Inbound Coordinator / Manager
Ariat (Haslet & Ace Locations)
12.2023 - Current
Inbound Problem Solver
Walmart Distribution Center
11.2020 - 12.2023
Machine Operator
Micro Mold & Plastics
03.2014 - 04.2018