Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
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Mandud Dalel Pardo

Mandud Dalel Pardo

South Amboy

Summary

Results-driven Senior Windows Server Engineer with extensive experience in managing enterprise-level Microsoft infrastructures. Recognized Subject Matter Expert (SME) in Microsoft Windows Server technologies, with a proven track record in system hardening, automation using PowerShell, and compliance with ITIL-based processes. Adept at optimizing server performance, mitigating vulnerabilities, and leading secure implementations in highly regulated environments.

Overview

1
1
Certification

Work History

Senior Windows Server Engineer (SME)

Indra USA, Inc.
South Amboy
  • Company Overview: Assigned to: Santander Bank US
  • Senior-level engineer managing enterprise-grade Windows Server environments within regulated financial systems.
  • Implemented and maintained security hardening configurations based on CIS benchmarks and internal audit standards.
  • Administered patch management lifecycle via SCCM and WSUS, maintaining compliance across critical infrastructure.
  • Automated administrative operations using PowerShell, including patch verification and system status checks.
  • Supported and monitored security agents such as Qualys, Deep Security, CrowdStrike, and Splunk.
  • Handled incident troubleshooting and root cause analysis (RCA) for infrastructure and security issues.
  • Utilized ServiceNow for incident, request, and change management under ITIL practices.
  • Worked with Windows Server 2008 to 2022 in virtualized environments (VMware and Hyper-V).
  • Assigned to: Santander Bank US

Senior Windows Server Engineer (SME)| Team Lead

Indra Software Labs México
Querétaro
  • Company Overview: Assigned to: Banco Santander México
  • Led the Wintel and Patching teams, supporting infrastructure across five countries in Latin America.
  • Managed patch deployment using SCCM and WSUS, achieving high compliance and audit readiness.
  • Automated server tasks with PowerShell, improving operational efficiency.
  • Monitored enterprise security tools including Qualys, CrowdStrike, Deep Security, and Splunk.
  • Oversaw virtualization and system migrations using VMware vSphere and Hyper-V.
  • Delivered support for AD, GPO, DNS, IIS, Clustering, and PKI in high-availability environments.
  • Handled service operations through ServiceNow under ITIL practices.
  • Assigned to: Banco Santander México

Windows Server Support Engineer (L2)

KIO Networks
Querétaro
  • Provided second-level support for clients hosted in datacenter environments with focus on Windows Server.
  • Managed physical and virtual infrastructure under SLAs.
  • Delivered support for Banco Itaú (Brazil), using basic Portuguese for coordination.
  • Handled AD, DNS, DHCP, GPOs, and file services across client environments.
  • Participated in compliance with ISO 27001 and ISO 22301.

Windows Server Support Engineer

Indra Software Labs México
Querétaro
  • Company Overview: Assigned to: SAT
  • Continued support for SAT infrastructure following project transition from HP to Indra.
  • Handled AD, DNS, DHCP, GPOs, IIS, PKI, and Windows Clustering on physical/virtual servers.
  • Participated in ISO 27001 and ISO 22301 alignment.
  • Supported Microsoft BizTalk implementation at TRIARA QRO datacenter.
  • Used Remedy for ITIL-based service operations.
  • Assigned to: SAT

Windows Server Support Engineer (L2)

Hewlett-Packard
Querétaro
  • Company Overview: Assigned to: SAT
  • Provided second-level support for SAT’s infrastructure under a national outsourcing project.
  • Managed AD, DNS, GPOs, IIS, and file services in mixed physical/virtual environments.
  • Participated in project transition to Indra.
  • Collaborated with data center infrastructure teams to maintain system stability.
  • Assigned to: SAT

IT Project Technician (Contract)

D’Roca Networks
Mexico City
  • Participated in deployment of point-to-multipoint wireless networks for Coyoacán local government.
  • Installed bidirectional and unidirectional antennas on towers to connect municipal offices.
  • Assisted with Active Directory implementation, VoIP telephony, and thin client terminals.

Education

Bachelor’s Degree - Computer Systems Engineering

Universidad Tecnológica de México (UNITEC)
Mexico City, MX

Postgraduate Diploma - Senior Management and Business Coaching

Talaton
Mexico

Project Management - PMI Framework

Tecnológico de Monterrey
Mexico

Skills

  • Microsoft Windows Server (2003–2022)
  • Active Directory, User provisioning
  • Sites & Services
  • Organizational Units
  • DNS, DHCP, WINS
  • Logon scripts, Advanced PowerShell scripting,
  • PowerShell Remoting, PowerShell automation
  • Account lockout policies, GPOs, KPIs
  • Security compliance
  • CIS/STIG-based hardening
  • Kerberos, LDAP, SMB, NTLM hardening
  • LAPS
  • BitLocker, RDP security
  • IPsec, Firewall rules
  • KMS
  • Failover Clustering, Cluster Shared Volumes
  • Storage Spaces
  • ISCSI, SAN/NAS
  • DFS, FSRM, NLB
  • Quotas
  • IIS configuration, HTTPS/SSL, Web farms
  • Request filtering
  • Application pools, Application proxy
  • Scheduled tasks, Custom reporting
  • WDS, MDT
  • Sysprep
  • Unattended installs
  • Server imaging, WinDbg
  • Sysinternals
  • Event Viewer, Performance Monitor
  • SCCM, SCOM, WSUS
  • Splunk, Dynatrace, CrowdStrike, Qualys, DeepSecurity,
  • RCA and log tracing
  • Software deployment, Asset inventory
  • ServiceNow
  • VMware vSphere
  • ESXi, VCenter, Hyper-V, VM migration
  • Performance tuning
  • Citrix Studio, Director, Basic VDI
  • Application publishing
  • IP addressing, Subnetting, VLANs, Routing
  • Wireshark, NAT
  • Virtualization technologies
  • Cross-functional collaboration
  • Technical documentation
  • Process optimization
  • Team leadership
  • Project coordination
  • IT service management
  • Regulatory compliance
  • Critical thinking
  • Network design coordination
  • Troubleshooting and Diagnostics
  • Technical support
  • Self motivation
  • Interpersonal skills

Certification

  • VMware Certified Professional – Data Center Virtualization (VCP550)
  • VMware vSphere 5.5: Install, Configure, Manage – Global Knowledge
  • VMware vSphere 4: Install, Configure, Manage – HP MTY
  • ITIL Foundation Certificate in IT Service Management
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure: Configuration
  • Microsoft BizTalk Server 2010 – KED Microsoft
  • Kaspersky Lab Certified Professional (KES 10 & KSC10)
  • KL 002.10: Kaspersky Endpoint Security and Management – Fundamentals
  • Cisco Certified Network Associate (CCNA) – Not renewed
  • Participation in ISO 27001 – Information Security and ISO 22301 – Business Continuity programs

Languages

  • Spanish, Native
  • English, Professional working proficiency
  • Portuguese, Basic conversational

Timeline

Senior Windows Server Engineer (SME)

Indra USA, Inc.

Senior Windows Server Engineer (SME)| Team Lead

Indra Software Labs México

Windows Server Support Engineer (L2)

KIO Networks

Windows Server Support Engineer

Indra Software Labs México

Windows Server Support Engineer (L2)

Hewlett-Packard

IT Project Technician (Contract)

D’Roca Networks

Bachelor’s Degree - Computer Systems Engineering

Universidad Tecnológica de México (UNITEC)

Postgraduate Diploma - Senior Management and Business Coaching

Talaton

Project Management - PMI Framework

Tecnológico de Monterrey

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Mandud Dalel Pardo