GitHub
Mandy Alvey
Product Operations Specialist
Portland,OR
Summary
Production Operations Specialist, successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about digital financial security, product and team development, cross-team management, and ensuring optimal morale through mentoring.
Overview
8
8
years of professional experience
Work History
Product Operations Associate
Expensify
Portland, United States
03.2015 - 10.2022
- Built the Product Operations Team from the ground up
- Analyzed financial security and current infrastructure to assess areas in need of improvement and develop solutions.
- Created fraud operations processes for ACH reimbursement and corporate card transactions
- Played key role in on-going product design, reevaluation and optimization to keep pace with company growth.
- Created cancellation, refund, and credit processes
- Built data entry system for core feature of platform
- Implemented multiple contracts, one which saved the company millions per year
- Created instructional documentation, HR onboarding processes for data entry agents, and managed QA and supported all 1500 agents.
- Designed a global ACH reimbursement process
- Cross team management
- Built and lead SOC Audit Lead processes
- Created Monthly Due Diligence and Underwriting Kit and Monthly Originators List auditing processes
Education
High School Diploma -
Hurley High School
Hurley 05.2001 -
Skills
Product development
Security planning
Multitasking Abilities
Written Communication
Self-Motivated
Active Listening
Organization and Time Management
Flexible and Adaptable
Multi-team communication
Additional Information
- Represented and presented the company at recruiting events
- Planned and implemented LGBTQIA2S+ equality initiatives within the company and hosted events pertaining to them
- Created a campus initiative to grow brand recognition by recruiting and managing student ambassadors
Software
Slack
Lexis Nexis
Ideology
Onfido
TinCheck
RealSearch
Giact
LOB
Stripe
Marqeta
Ekata
Emailage
Google Sheets
Timeline
Product Operations Associate
Expensify
03.2015 - 10.2022
High School Diploma -
Hurley High School
05.2001 -