Mandy Banta
Peoria,Arizona
Summary
Dedicated hospitality professional with over a 20 years of experience in high-volume food and beverage environments. Leadership roles, including management and banquet captain, setting high service standards and driving profitability through upselling. Training, operational efficiency, and building strong customer rapport.
Overview
10
10
years of professional experience
Work History
Bartender / Server
Blu Burger Grill
10.2023 - Current
- Provide attentive, high-energy service in a fast-paced dining environment.
- Utilize extensive classic and craft cocktail knowledge to drive bar sales and upselling initiatives.
- Train new team members on service standards and workstation cleanliness.
Server
Liberty Station
09.2023 - 02.2024
- Balanced multitasking and "full hands in, full hands out" efficiency to maintain table flow.
- Ensured strict adherence to food safety protocols and professional service standards.
- Delivered exceptional customer service in fast-paced dining environment to enhance guest satisfaction.
Manager / Server
Soul Café
09.2022 - 09.2023
- Promoted to Management within six months to oversee Front of House (FOH) and Back of House (BOH) operations.
- Managed job recruiting, hiring processes, and staff scheduling using Sling software.
- Developed a comprehensive cross-training program to ensure staff flexibility and operational effectiveness.
- Monitored labor reports and maintained strict control over company policies and safety procedures.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat business.
Bartender
Union Tavern
01.2021 - 08.2022
- Managed high-volume service and pull-tab operations in a fast-paced bar setting.
- Excelled in upselling specialty cocktails while maintaining a clean and organized bar environment.
- Enhanced customer experience by providing personalized recommendations based on tastes.
- Served high customer volumes during special events, nights, and weekends.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards during covid.
Bartender
Joe’s House
03.2021 - 08.2021
- Curated craft specialty cocktails and managed inventory stocking.
- Built strong rapport with regulars and trained all incoming staff.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards during covid.
- Trained new staff on drink preparation techniques and customer service protocols.
Bartender / Server
True Legends Grill
06.2020 - 04.2021
- Applied leadership skills to monitor alcohol consumption and maintain professional hospitality.
- Utilized Maitre D system to manage guest flow in a traditional grill atmosphere.
- Implemented upselling techniques that enhanced overall guest experience and profitability.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations consistently during covid.
Cocktail Server / Server / Banquet Captain
13 Coins
10.2016 - 03.2020
- Served as Banquet Captain, overseeing events with 90+ guests and managing a staff of 7+ members.
- Maintained detailed knowledge of a 130+ item menu in a 24-hour workplace.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Managed multiple drink orders efficiently during peak hours, demonstrating strong multitasking abilities.
- Provided exceptional customer service by engaging with guests and ensuring satisfaction throughout their dining experience.
- Delivered accurate order processing, maintaining menu knowledge to assist customers in selecting beverages.
Education
High School Diploma -
Project Coeur d’Alene
01.2001
Skills
- Staff recruiting
- Hiring
- Scheduling
- Training
- Craft cocktails
- Traditional dining service
- Banquet service
- Aloha
- Sling
- Maitre D
- Microsoft Word
- Highly reliable
- Strong multitasking
- Customer service
- Team player attitude
Timeline
Bartender / Server
Blu Burger Grill
10.2023 - Current
Server
Liberty Station
09.2023 - 02.2024
Manager / Server
Soul Café
09.2022 - 09.2023
Bartender
Joe’s House
03.2021 - 08.2021
Bartender
Union Tavern
01.2021 - 08.2022
Bartender / Server
True Legends Grill
06.2020 - 04.2021
Cocktail Server / Server / Banquet Captain
13 Coins
10.2016 - 03.2020
High School Diploma -
Project Coeur d’Alene
Professional References
- John Auer, Operations Manager, (724) 858-6187
- Mapp Chim, General Manager, 13 Coins, (206) 734-1777
- Nick Taylor, Manager, 13 Coins, (406) 868-6996
- Megan Write, Manager, (425) 802-5507
Core Competencies
Staff recruiting, hiring, scheduling and training., Experienced in craft cocktails, traditional dining service, and banquet service., Proficient in Aloha, Sling, Maitre D and Toast