Mandy Bargo
Bismarck,MO
Summary
Dynamic Store Manager with a proven track record at Cato Fashions, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective staff training, achieving significant improvements in customer satisfaction. Skilled in cash management and operations, fostering a collaborative environment that drives performance and engagement.
Overview
8
8
years of professional experience
Work History
Store Manager
Cato Fashions
De Soto, MO
01.2023 - Current
- Led daily operations ensuring optimal store performance and customer satisfaction.
- Developed team training programs to enhance staff knowledge of product offerings.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Implemented visual merchandising strategies to improve product presentation and appeal.
- Oversaw scheduling and staffing to maintain appropriate coverage during peak hours.
- Cultivated a positive work environment that encouraged employee engagement and retention.
- Managed vendor relationships to ensure timely deliveries and quality products.
- Conducted regular performance evaluations to support staff development and growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Service Tech
Startek USA
Farmington, MO
01.2018 - 06.2020
- Diagnosed and resolved technical issues for diverse telecommunications systems.
- Provided exceptional customer support, addressing inquiries and concerns promptly.
- Maintained accurate records of service activities and equipment status in tracking systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Education
High School Diploma -
Central High School
Park Hills, MOSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Shift scheduling
- POS systems
- Goals and performance
- Operations management
- Supply ordering
- Policies and procedures
- Accurate cash handling
- Documentation and reporting
Timeline
Store Manager
Cato Fashions
01.2023 - Current
Service Tech
Startek USA
01.2018 - 06.2020
High School Diploma -
Central High School