Mandy Cheng
Richmond,VA
Summary
Efficient professional with 10+ years of work experience and a knowledge of customer communications, customer service, and data collection and analysis. Aiming to leverage my skills to pursue my career in the healthcare profession. Compassionate Registered Nurse recognized for productive and efficient task completion. Skilled in patient assessment, emergency care, and pain management. Possess strong communication skills, adaptability to high-stress environments, and ability to work effectively in team settings. Excel in providing exceptional patient care through empathy, patience, and active listening.
Overview
5
5
years of professional experience
1
1
Certification
Work History
REGISTERED NURSE
Sheltering Arms Institute
06.2023 - Current
- Performs assessments and identifies appropriate nursing diagnosis and/or patient care standard
- Develops, implements and evaluates plan of care on assigned patients
- Utilizes resources and validates information to maintain standards of Clinical Practice
- Identifies routine factors affecting patient's physical and/or psychosocial comfort and safety
- Initiates and evaluates teaching using patient teaching protocols, patient care standards and critical paths
- Assist patients with physical ADL assistance, transfers and ambulation as needed
- Collaborate with patient, patient's family, interdisciplinary team and staff to coordinate care
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
PSYCHIATRIC REGISTERED NURSE
Chippenham Hospital Tucker Pavilion
11.2023 - 02.2024
- Provide therapeutic communication and establish a trusted rapport with patients
- Delegate appropriate tasks to unlicensed personnel and provide required supervision
- Assessing, planning, implementing, evaluating, and documenting all aspects of patient care
- Collaborate with physicians regarding patient's progress towards the outcome attainment
- Set priorities and modifies patient care in response to changing conditions by utilizing problem solving skills and exhibiting good judgment
- Follow safety protocols and procedures in facility
- Utilize critical thinking skills in response to codes
- Ensure patient's safety as priority of nursing care
- Administer medications safely to assigned patients
- Performed physical and mental assessments of psychiatric patients.
MENTAL HEALTH TECHNICIAN/ NURSE EXTERN
Chippenham Hospital/ Tucker Pavilion
02.2022 - 11.2023
- Provide safety checks/precautions for patients
- Follow HIPAA regulations to ensure privacy for protected patient information
- Relay vital signs and patient status changes to nurse
- Collect and document patient behavioral and clinical data
- Monitor behavioral observations and activity every 15 mins during rounding routine
- Provide behavioral health care interventions utilizing the least restrictive intervention
- Facilitate and assist in activity groups and therapy
- Practice therapeutic communication with patients to establish rapport with patients
- Show encouragement, empathy, and support
NURSING STUDENT INTERNSHIP
Chippenham Hospital Emergency Room
02.2023 - 03.2023
- To complete 96 hours of internship experience
- Utilize nursing knowledge to apply towards clinical setting
- Practice improving on clinical skills such as inserting IVs, obtaining lab work, ECG, etc
- Administer medications with preceptor's supervision
- Assist preceptor in clinical assessments, interventions, and procedures
HOME HEALTH AIDE PRN
Brightstar Care, Inc
Richmond, VA
12.2022 - 01.2023
- Assist clients with daily activities and basic care needs at client's home
- Ensure patient safety by utilizing appropriate interventions for ambulation
- Accompany and transport clients with appointments and personal trips
- Prepare meals for clients
- Provide light housekeeping
- Monitor client's daily medication schedule
PHARMACY TECHNICIAN
Walmart Pharmacy
Richmond, VA
04.2021 - 02.2022
- Greet patients and obtain data information
- Input data entry (patient profile, prescription)
- Fill prescription orders
- Maintain the work queues at a minimum
- Answer customer questions and problems
- Promote available services such as vaccinations
- Collect patient data such as prescription insurance, prescription history, etc
- Administer vaccinations to patients
- Handle payment transactions at check out
- Assist with patients finding products
- Ensure work environment and equipment is clean and productive
GUEST SERVICE SUPERVISOR
GAT Airline Support
Richmond, VA
02.2020 - 04.2021
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
- Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries
- Examine passenger documentation to determine destinations and to assign boarding passes
- Check baggage and cargo and direct passengers to designated locations for loading
- Announce arrival and departure information, using public address systems
- Trace lost, delayed, or misdirected baggage for customers
- Open and close information facilities, and keep them clean during operation
- Answer inquiries regarding information such as schedules, accommodations, procedures and policies
LICENSED ACCIDENTAL AND HEALTH INSURANCE AGENT
Dominion Outsourcing LLC
Richmond, VA
09.2020 - 01.2021
- Call Center sales representative for inbound calls Assurance Company
- Complete and exceed sales goals with enrollments
- Abide HIPAA laws while receiving client data such as medications and personal information
Education
Associate of Science - Nursing Practice
BRYANT & STRATTON COLLEGE
Richmond, VA04.2023
Pharmacy Technician Graduate -
JOHN TYLER COMMUNITY COLLEGE
Richmond, VA04.2020
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UTSkills
- Word
- Outlook
- Excel
- Precepting
- Direct patient care
- Emotional awareness
- Geriatric nursing
- Wound care
- Tracheostomy care
- Proper catheter insertion/removal
- Feeding pumps
- Vaccine administration
- IV management
- Diabetes management
Certification
- Licensed Registered Nurse
- Licensed Pharmacy Technician by the Dept of Health Professions
- Certified BLS/CPR/AED/First Aid
- Crisis Prevention Institute (CPI) certified for behavioral health
Languages
Chinese (Cantonese)
Limited
Accomplishments
- Daisy Award Nominee at Sheltering Arms Institute Neuro Unit
- Honor Roll at Western Governors University
Honor Society Group
Member of The National Society of Leadership and Success (NSLS)
References
References available upon request.
Timeline
PSYCHIATRIC REGISTERED NURSE
Chippenham Hospital Tucker Pavilion
11.2023 - 02.2024
REGISTERED NURSE
Sheltering Arms Institute
06.2023 - Current
NURSING STUDENT INTERNSHIP
Chippenham Hospital Emergency Room
02.2023 - 03.2023
HOME HEALTH AIDE PRN
Brightstar Care, Inc
12.2022 - 01.2023
MENTAL HEALTH TECHNICIAN/ NURSE EXTERN
Chippenham Hospital/ Tucker Pavilion
02.2022 - 11.2023
PHARMACY TECHNICIAN
Walmart Pharmacy
04.2021 - 02.2022
LICENSED ACCIDENTAL AND HEALTH INSURANCE AGENT
Dominion Outsourcing LLC
09.2020 - 01.2021
GUEST SERVICE SUPERVISOR
GAT Airline Support
02.2020 - 04.2021
Associate of Science - Nursing Practice
BRYANT & STRATTON COLLEGE
Pharmacy Technician Graduate -
JOHN TYLER COMMUNITY COLLEGE
Master of Science - Nursing Leadership And Management
Western Governors University
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