G-Med Electronic Medical Record
Mandy DeJean
Healthcare (Nursing, Quality Improvement, Medical Coding)
West Monroe,LA
Summary
Hardworking, dependable job seeker with strong interpersonal communication skills. Knowledgeable in process evaluations and improvement in the areas of quality compliance and patient care. Experience in internal auditing and data analysis. Ability to work well with others and take on additional responsibilities to meet team goals. Strongly compassionate when working with patients of all ages. Ability to ease concerns and calmly resolve conflicts among employees and/or patients.
Overview
29
29
years of professional experience
Work History
Medical Coder (Part Time- Remote)
Stacy Rutledge, FNP
West Monroe, LA
05.2018 - Current
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
Licensed Practical Nurse-PRN
Gastroenterology Clinic
07.1997 - Current
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Comforted and counseled patients and families throughout care process.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Provided patient education on health care issues and prescribed medications.
Quality Compliance Consultant
Gastroenterology Clinic
Monroe , LA
08.2014 - Current
- Educated employees by conducting compliance training programs and issuing periodic communications to refresh knowledge of compliant work practices.
- Oversaw and monitored violation tracking system for accuracy, reducing [Type] issues.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Identified gaps in existing compliance processes and recommended updates.
- Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
Promotional Products Sales Representative
P3 Promotional Products
08.2018 - 12.2024
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Generated new leads through networking and attending industry events.
- Managed customer accounts to secure customer satisfaction and repeat business.
Auditor
Physician Hospital Organization
Monroe, LA
04.2016 - 11.2018
- Planned and executed follow-up audits at appropriate intervals.
- Communicated with auditee staff to obtain necessary information for audits.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Education
High School Diploma -
Lakewood High School
St. Petersburg, FL 08.1987 - 05.1991
No Degree - Psychology
University of Louisiana At Monroe
Monroe, LA 05.2001 -
Licensed Practical Nurse -
Delta Ouachita Technical Institute
West Monroe, LA 01.1996 - 07.1997
Skills
Clinical documentation
Patient care
Family communication
EMR / EHR
Patient relationship building
Indirect patient care
Documentation accuracy
Compassionate care
Quality assurance
Affiliations
West Monroe-West Ouachita Chamber of Commerce Diplomat
Software
Sage Software-Promotional Research and Marketing
Interests
Spending time with my family
Interior Decorating
Timeline
Promotional Products Sales Representative
P3 Promotional Products
08.2018 - 12.2024
Medical Coder (Part Time- Remote)
Stacy Rutledge, FNP
05.2018 - Current
Auditor
Physician Hospital Organization
04.2016 - 11.2018
Quality Compliance Consultant
Gastroenterology Clinic
08.2014 - Current
No Degree - Psychology
University of Louisiana At Monroe
05.2001 -
Licensed Practical Nurse-PRN
Gastroenterology Clinic
07.1997 - Current
Licensed Practical Nurse -
Delta Ouachita Technical Institute
01.1996 - 07.1997
High School Diploma -
Lakewood High School
08.1987 - 05.1991