Mandy D. Stoffle
Tucson,AZ
Summary
Dynamic operations specialist adept at coordinating over 1,100 annual projects in a university print center. Expertise in project planning, quality assurance, and vendor management drives operational efficiency and elevates customer satisfaction across diverse client needs.
Overview
27
27
years of professional experience
Work History
Printing/Reproduction Services Specialist
UNIVERSITY OF ARIZONA
Tucson, Arizona
03.2009 - Current
- Independently manage the daily operations of a university print and production center serving faculty, staff, researchers, students, and departments across the University of Arizona.
- Coordinate more than 1,100 customer orders and projects annually while balancing competing priorities, deadlines, production schedules, and customer expectations.
- Serve as the primary point of contact for customers, providing consultation, project planning, cost estimates, production recommendations, and project status updates.
- Manage projects from initial request through estimating, scheduling, production, quality assurance, finishing, and final delivery.
- Prepare detailed cost estimates and recommend cost-effective production methods based on project goals, budget considerations, and turnaround requirements.
- Maintain inventory levels and coordinate purchasing of supplies, materials, and production resources to ensure uninterrupted operations.
- Develop and maintain productive relationships with vendors and outside service providers, obtaining pricing, coordinating outsourced work, and ensuring timely completion of projects.
- Troubleshoot production, workflow, equipment, file preparation, and customer service issues to meet deadlines and maintain service standards.
- Handle confidential, sensitive, and export-controlled materials in accordance with university requirements and security protocols.
- Coordinate multiple concurrent projects while maintaining quality standards, accuracy, and customer satisfaction.
- Utilize Adobe Creative Suite, Microsoft Office, and production software to prepare, troubleshoot, and process customer files.
- Operate and maintain high-volume production equipment, large-format printers, laminating equipment, and finishing systems.
- Monitor workflow schedules and production capacity to maximize efficiency and meet customer deadlines.
- Collaborate with faculty, staff, researchers, administrators, and external vendors to support university initiatives, events, and special projects.
- Serve as a subject matter expert regarding print production processes, file preparation requirements, materials, and finishing options.
- Support operational improvements and workflow efficiencies that enhance customer service and reduce turnaround times.
- Adapt to changing departmental needs, including expansion of poster printing and mounting services.
- Maintain detailed project records and documentation to support operational consistency and customer service.
- Operational coordination
- Purchasing and inventory management
- Vendor management
- Customer account support
- Project management
- Workflow scheduling
- Quality assurance
- Records management
- Compliance support
- Process improvement
- Cross-department collaboration
Project Coordinator
FEDEX OFFICE (KINKO'S)
Tucson, Arizona
08.1999 - 03.2009
- Coordinated customer projects from initial consultation through production and final delivery, ensuring alignment with client expectations.
- Supported customers and business clients in a fast-paced print and business services environment while coordinating projects, production schedules, customer accounts, and operational activities.
- Managed customer accounts and fostered strong client relationships through proactive communication and timely follow-up.
- Prioritized multiple projects simultaneously while meeting deadlines and quality expectations.
- Prepared estimates, quotes, project specifications, and production schedules for business and individual clients.
- Collaborated with team members to maintain workflow efficiency and customer satisfaction.
- Resolved customer concerns by developing tailored solutions that met project requirements and adhered to deadlines.
- Produced marketing materials, business documents, presentations, signage, and large-format graphics.
- Provided technical troubleshooting and support for hardware, software, and production equipment.
- Assisted with purchasing decisions and inventory management to support operational needs.
Education
Associate of Liberal Arts -
Pima Community College
Tucson, ArizonaSkills
- Project management and operational coordination
- Administrative operations and process optimization
- Inventory tracking and workflow scheduling
- Cross-functional collaboration and relationship building
- Attention to detail and organizational effectiveness
- Microsoft Office proficiency and effective communication
- Time management and problem solving
Timeline
Printing/Reproduction Services Specialist
UNIVERSITY OF ARIZONA
03.2009 - Current
Project Coordinator
FEDEX OFFICE (KINKO'S)
08.1999 - 03.2009
Associate of Liberal Arts -
Pima Community College