Mandy Fenner
Old Forge,PA
Summary
I have over a decade of customer service experience working with strong communication, teamwork skills and
the ability to quickly adapt to new environments.
Eager to contribute to team success and further develop my professional skills.
Overview
15
15
years of professional experience
Work History
Owner
Everything Matters Cleaning
Old Forge, PA
08.2023 - Current
- Consulted with customers to assess needs and propose optimal solutions with scheduling and hiring.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service
Walmart
1325 N. Main St. Taylor, PA 18517
10.2012 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Effective at handling cash and credit transactions.
Crew Leader
Wendys Restaurant
703 Davis St. Scranton, PA 18505
04.2010 - 02.2018
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06-2012
Skills
- Employee and Customer scheduling
- Hiring and training
- Effective Communication with customer service
- Time management and multitasking
- Computer and telephone skills
Timeline
Owner
Everything Matters Cleaning
08.2023 - Current
Customer Service
Walmart
10.2012 - Current
Crew Leader
Wendys Restaurant
04.2010 - 02.2018
High School Diploma -
William Fleming High School