Mandy Fleming
Cypress,Tx
Summary
To contribute to the efficiency and productivity of an team
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Overview
22
22
years of professional experience
Work History
Personal Caregiver
Elizabeth and Chad Denehie
08.2015 - Current
- In home care
- Personal care giver for bedridden couple
- Responsible for all daily needs, transportation, house and yard care
- Bathing, dressing, feeding
- Medicine distribution
- Transportation to and from medical appointments
- House cleaning and yard work
- Grocery shopping, maintenance person
- Maintaining an upbeat and positive atmosphere
- True Jack of all Trades, on call 24/7
Builder Scheduler
Dupure
Houston , TX
05.2022 - 05.2024
- Built concrete forms for footings and walls.
- Cut openings for electrical outlets in walls using power saws.
- Assembled scaffolding to provide safe access to elevated work areas.
- Created, updated, and tracked project plans to ensure all tasks were completed on time.
- Organized meetings, events, and conferences based on availability of personnel and resources.
- Managed communications among internal staff members regarding upcoming activities.
- Utilized scheduling software to manage resources and track progress of projects.
- Ensured accuracy of information entered into the system by verifying data entry accuracy.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Coordinated with other departments regarding resources needed for specific projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Provided guidance to team members regarding tasks assigned to them.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Office Coordinator
Comfort Makers, LLC
Houston, Texas
04.2012 - 04.2015
- Manage special projects as assigned and operate effectively under changing circumstances
- Utilize accounting software including Quick Books to ensure accurate and timely monthly, quarterly, and year-end reports
- Dispatch calls to appropriate technicians' routes
- Provide overall leadership to the department, ensuring all deadlines are met and customer issues, concerns and questions are resolved in accordance with the company's and state's policies and regulations
- Process incoming and outgoing mail
- Manage incoming calls
- Create purchase orders, quotes, and proposals
- Oversee daily office operations for staff and office supply inventory
- Compose all outgoing correspondence and reports for management
- Perform accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations
Certified Nursing Assistant
Grace Care Center
09.2012 - 04.2013
- Provide bedside patient care by checking and recording vital signs, measuring patients' weight and height, observing patients' responses and changes to medications, and assisting with bed pans and urinals
- Assist patients with nutritional needs by preparing and checking food trays, assist with feeding, and monitoring food intake
- Assist patients with limited mobility by managing personal hygiene and bathing, helping with nail, hair and skin care, and assisting with dressing and undressing
- Perform basic operation and maintenance of medical equipment
- Record patient information in manual and computerized logs
- Answer patient call lights and appropriately respond to emergencies
- Turn and position patients as needed
Certified Nursing Assistant
Cypress Palms Assisted Living
Largo, FL
07.2011 - 07.2012
Certified Nursing Assistant
Tygart Nursing Home and Rehabilitation Center
Fairmont, WV
05.2009 - 06.2011
Shift Lead
Hardee's
Fairmont, West Virginia
05.2006 - 01.2009
- Analyzed customer buying patterns to identify trends in sales activity.
- Performed administrative tasks including filing documents, data entry.
- Reviewed daily sales reports and monitored financial performance metrics.
- Assisted in the training of new employees.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Handled cash register transactions accurately while providing excellent customer service.
- Supervised staff during shift changes and ensured transition went smoothly.
- Ensured that all safety protocols were followed at all times.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Created weekly staff schedules to ensure adequate coverage.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Conducted regular inventory checks to maintain accurate stock levels.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Documented receipts, employee hours and inventory movement.
Customer Service Lead
AGEIS
Fairmont, West Virginia
01.2002 - 02.2006
- Monitored team performance against set targets and KPIs.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Ensured compliance with applicable laws governing consumer protection regulations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer service calls and provided feedback on performance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
CNA -
Tygart Center
05.2009
High School Diploma -
Langham Creek High School
01.1999
Bachelor of Arts - Human Services
University of Southern New Hampshire
New HampshireSkills
- Compassionate Care
- Safe Driving
- First Aid Training
- Client safety and first aid
- Toileting assistance
- Dementia Care
- Personal Hygiene Assistance
- Patient Care
- First aid and safety
- Bedridden care
- Bathing Assistance
- Incontinence care
- Alzheimer's Care
- Documentation
- Problem-Solving
- Dependable and Responsible
- Hoyer Lifting Equipment
- Elderly Care
- Data Entry
- Customer engagement and support
- Program Organization
- Quality Assurance
- Teamwork and Collaboration
- Critical Thinking
- Task Delegation
- Strategic Planning
- Administrative duties
- Office Management
- Bookkeeping
- Verbal and written communication
- Scheduling
- Office Administration
- Inventory Management
- Inventory Control
- Project Management
- Workforce training
- Permit processing
- Client Relations
References
References available upon request
Timeline
Builder Scheduler
Dupure
05.2022 - 05.2024
Personal Caregiver
Elizabeth and Chad Denehie
08.2015 - Current
Certified Nursing Assistant
Grace Care Center
09.2012 - 04.2013
Office Coordinator
Comfort Makers, LLC
04.2012 - 04.2015
Certified Nursing Assistant
Cypress Palms Assisted Living
07.2011 - 07.2012
Certified Nursing Assistant
Tygart Nursing Home and Rehabilitation Center
05.2009 - 06.2011
Shift Lead
Hardee's
05.2006 - 01.2009
Customer Service Lead
AGEIS
01.2002 - 02.2006
CNA -
Tygart Center
High School Diploma -
Langham Creek High School
Bachelor of Arts - Human Services
University of Southern New Hampshire